We hope that the information provided below will help answer any questions you may have about Uniworld Boutique River Cruises. If you have any questions or concerns not answered here, please feel free to contact your travel agent.
Q: How do I get a Russian Visa?
Please go to http://visacentral.com/
or the Russian consulate for a Russian Visa. If a Russian Letter of Invitation is required for your Visa application, Uniworld can assist you with obtaining the letter. However, you must apply for the Visa on your own or through a service.
Q: What about the weather?
Prepare for a variety of weather conditions depending on
your travel season and the river you will be cruising on.
Layering clothing items is always your best bet, as this
allows each person to adjust to any temperature, including
artificially maintained temperature, by removing or adding
items throughout the day.
Q: What should I wear ashore?
Comfortable, sporty, smart-casual daywear is appropriate
both onshore and onboard. For holiday season departures,
you’ll find coats, sweatshirts, heavier cotton or wool tops and
long-sleeved shirts, and corduroy or heavy khaki pants
perfectly suitable. You will find a significant amount of walking
over uneven terrain during your time ashore. We recommend
comfortable walking shoes with good ankle support. Don’t
forget to pack a waterproof jacket (preferably hooded), or
even a heavier-weight coat for colder temperatures.
Q: I have concerns about my physical ability. What do I do?
Guests with mobility concerns need to discuss their concerns
with Uniworld staff in advance of their departure. Guests
requiring the use of a mobility device, such as a wheelchair,
motorized scooter, or walker, may not be able to participate
in many shore excursions or use them onboard the ships.
Also, guests who may be limited in their ability to walk long
distances may also have difficulties as there is often uneven
terrain on many shore excursions.
Q: How accurate are the shore excursion/tour
Uniworld does everything possible to ensure that shore
excursions are performed as promoted and as outlined in
the previous pages. In certain circumstances or for reasons
beyond the control of Uniworld, it may not be possible or
practical for the excursion to be performed exactly as written.
The decision to not operate, to alter the operation, change
content, and/or otherwise adjust or modify any element of the
excursion as advertised is at the sole discretion of Uniworld,
always taking into account the safety and best interests of
the guests, and the intent of the overall product delivery. Any
such modifications to excursions will not result in eligibility
for a refund.
Q: Can the itinerary change? What happens if it
You can count on the value of Uniworld’s experience and
regional knowledge to make sure you enjoy your cruise/tour
even when conditions beyond our control occur. The very
nature of a river, its sources, and networks of bridges and
locks means that there will be times when weather or other
conditions in a region require Uniworld to make adjustments
and modifications to the operation of an itinerary. Although
every effort is made to keep itineraries as advertised, Uniworld
reserves the right to make changes and substitutions as may
be necessary to ensure the safety of our guests and the vessels.
Itineraries may need to be altered specifically because of
water levels. Time permitting, every possible effort will be
made to alert guests in advance of boarding of any known
changes. Otherwise, all guests will be informed onboard of
changes and amendments. Any changes to itineraries,
including the addition of extensive motorcoach touring to
effect delivery of the intended itinerary operation, will not
result in eligibility for a refund.
Q: What time will excursions depart?
All shore excursions are carefully coordinated to the ship’s
daily schedule. Just prior to dinner each evening, or perhaps
earlier, your Cruise Manager will brief all guests about what
activities will take place the next day. This briefing includes
information about departure times, specifics about the
shore excursions/tours not covered in this booklet, suggested
shopping and restaurant recommendations, and other
important information about the port of call. In addition
to the briefing, a daily program will be distributed to each
guest’s stateroom every evening. This program provides a
written overview of all events taking place the next day—
whether onboard or ashore.
Q: How can I book the optional excursions listed in
Reservations for the optional excursions on your cruise can
be made directly with your Cruise Manager onboard the ship.
Charges for optional excursions will be added to your onboard
account. On pre- and post-cruise extensions, payment for
optional excursions will be made directly with your Local
Host via credit cards. We cannot accept cash payments for
optional excursions. A briefing will be held the day prior to
go over any information you may need to make an informed
purchase decision. Operation of optional excursions is
subject to a minimum number of participants. No refunds
are available for any optional excursions canceled by the
guest within 24 hours of the start of the excursion, or if the
excursion was pre-purchased.
Q: Does each motorcoach or walking group have its
own tour guide?
Yes. Each motorcoach or walking group has its own English-speaking
local tour guide. Uniworld tries very hard to ensure
that our guides are of the highest quality, well-versed in their
subjects, and most of all, making sure that you have the
best possible time ashore.
Q: What about tipping?
Gratuities should always be in accordance with each
guest’s personal satisfaction. And Uniworld endeavors to
work with the best local guides available. Please refer to the
“Gratuities” section of the Cruise Companion booklet for specific recommendations
Q: What is the transportation like on excursions?
Uniworld works with some of the world’s best tour companies,
all of which are chosen with exact standards in mind. To
ensure your maximum enjoyment of each excursion, all
motorcoaches seat 40 – 45 people and are air-conditioned
whenever possible. There are a few destinations where the
equipment may not be of a similar standard and, in such
cases, the best possible transportation will be arranged.
Rest stops are provided throughout the course of the
excursion, as most motorcoaches used for excursions will
not have onboard toilets.
Q: Is smoking allowed on shore excursions/tours?
Smoking is not allowed while on the motorcoach, and
many historical venues now request that visitors not smoke
anywhere on site. We ask all our guests who smoke not to
do so while on excursions/tours.
Responsibility and Waiver
The Passenger accepts the terms and conditions of the
Passenger Ticket Contract when participating in any organized
shore excursion/tour that is provided by Uniworld. Participation
in some shore excursions or tours may also be subject to an
independent operator’s own Terms and Conditions.