My wife and I would like to acknowledge the excellent service received on our recent European Jewels river cruise with Uniworld. This was our first ever cruise, and I'm not so sure the Uniworld River Queen set the bar to the point we will never be able to recreate the environment again on any future cruise. The entire crew under Captain Ferdy's direction (along with "Siggy" and Lawrence) made us feel like we were part of the family, with Hildagard our Cruise Manager providing an exceptional iterary each and ever day. Martin's resturant and lounge staff were on point (especially ... "Banjo" and Alex!) and his executive chef and team never disappointed at any meal. Martina had the hotel staff working at peak performance.

Not a single issue, not a single excuse, not a better team on a cruise than the River Queen for those 14 days. We can understand why the River Queen was ranked #1 recently. If Uniworld can find a way to bottle this winning formula on each and every cruise ship they own.... The sky is the limit!

Someone told me many years ago - if you love your job, you will excel at it - I don't think there was a single Uniworld employee on the River Queen that didn't want to be there. Uniworld - the River Queen knocked this one out of the park!

I will be recommending the Uniworld Boutique River Cruises to anyone looking for a vacation idea. Read More...

My husband and I recently returned from an 18 day trip to China and must say what an awesome experience it was. Reading about and seeing pictures in history books cannot do justice to the places and things we saw! Our tour manager was Kevin Lin and he was by far the best tour guide we have ever had! He got our group to where we needed to be (no easy task!) with minimal effort. He helped us out of a situation that could have been disastrous and for that we truly appreciate all that he did for us! I ... just want Uniworld to know what a gem they have in Kevin Lin! Read More...

This was my first time on a river cruise and after this wonderful experience, I don't think I can go back to any ocean cruising. The staff and service was friendly, intimate and excellent. They started to know us by sight after the first day. Everyone was friendly and helpful. I love the more intimate experience provided by the max. 25 group of local tours, the audio boxes which allowed you to listen to the tour guide while wandering off to take pictures, and the food which featured local specialities. I found the food on board to be better than ... our lunch in one of the towns, not always true but it was for that occasion! The food was so good, I'm still craving it after my return.
I thought the Cruise Manager was great in trying to be flexible with the program. There was a couple stops where we started the city tour an hour later because some folks requested a later wake up time. If possible, I would suggest offering both since I felt we lost time on that tour and visting the Valhrona chocolate factory in Tain L'Hermitage should be a must - we got to go but had very little time to sample and shop! The best experience was the open air market in Beaune but I felt we didn't have as much time for wine tasting. If we didn't stop for a sit down lunch, we could have but after looking at all the wonderful product on sale in the market, it made me hungry and I honestly didn't think i'd feel hungry all week. The service is so fantastic that there was a person waiting at the airport at 5AM to take us through the Lyon airport and made sure we got our baggage tags and boarding passes - and he wouldn't even take a tip. That was literally "door to door" or "plane to plane" service.
I am so hooked and can't wait to try another UniWorld tour! Read More...

This review is primarily for antipodeans considering a northern hemisphere cruise.

NB: Our cruise was down river from Vienna - Istanbul (River Duchess).

Given the travel investment involved we felt a 15 day cruise was not enough to justify the time and cost so chose to break the journey north with a two day/night stopover in Dubai. Additionally we included the Prague pre-cruise extension and front loaded this with a further night in the same hotel. This gave us a suitable break (Dubai - Prague only 4.5 hours) and provided two buffer periods should there be any unexpected ... delays. This worked well and would recommend it.

We took as cash Euros only (1050) which lasted from Prague to Istanbul. Given most excursions are included in the boat fare only discretionary spending cash is needed. Money was changed either at a bank or an official money changer. Currency exchange was also available on the boat and given the small amounts of local currency required the cost was insignificant. In Dubai and Bangkok we accessed local funds from an ATM ($5NZD Fee).

We had a two day/night stopover in Bangkok on the return journey which very much assisted post travel recovery and gave us an overall 25 day journey which justified, and was appropriate for, the travel involved.

Uniworld are a great cruise provider; excellent food, service, excursions and boats. We stayed in suite 208 and consider the upgrade from level 1 to be well worth it. We visited new found friends in level four and found their suite to be the same size, a sliding door but no balcony - the slider remained closed most of the time due to heat/noise etc so not worth it in opinion.

Most afternoons were free but optional excursions at additional cost were available and many of these were also good value. Later in the cruise there were some all-day excursions which some less than fit struggled with in the heat. For shopping it was best to use the morning excursion for an overview then return on your own in the afternoon to spend more time a chosen sites/shops.

Overall a great experience. These types of cruises are only now becoming known in our country and in our view are much superior to travel by bus etc.
Note the advice re walking a footwear.

Neville & Cathy
New Zealand Read More...

On July 15th, 2012 I began the most amazing experience of my life. When I stepped onto the breath taking River Beatrice behind by Grandmother, I realized that at age 17 I was easily one of the youngest passengers aboard. Not only that, but I had never traveled internationally, and I was about to be in three foreign countries over the course of a week. Of course I was excited, but there were quite a few butterflies as well!

As I learned later, there was no reason to be nervous, because I immediately became one of a ... 128 member family on the Beatrice. From day one, the crew was fantastic. Service was great, but so was the camaraderie. We hadn’t even set sail yet, and crew members were already smiling at me on the deck and commenting on my book, as well as directing me towards the library and offering to fill my glass with water. And we had just begun! The rest of the week could only get better.

On this trip, I was determined to try all sorts of new foods, and I had all sorts of opportunities to do so! All the food was AMAZING, and every dinner had a vegetarian option. The breakfast and lunch buffets had a variety of ever-changing options, and the culinary crew was always more than happy to recommend and describe any odd-looking dishes. For example, one afternoon in Germany I selected a hot pretzel to join my lunch, and Armin (a member of the crew) immediately recommended a dish of funny looking cheese sauce I hadn’t even noticed. It tasted fantastic! My personal favorite was a linguine with ‘sea fruits.’ Well I learned that ‘sea fruits’ consist of pieces of octopus and squid…yet it turned out to be a very delicious dish. Another fun touch was that every meal had some sort of local favorite. For example, the day we set sail in Hungary we had the option of eating Hungarian goulash, while in Germany we had Bratwurst.

I also had the opportunity to be a guinea pig for an amazing excursion- an (at least) 11 mile bike ride from the town of Dürnstein to Melk (Austria), through all sorts of little towns. A group of eight people set out on this adventure, and I stuck with a group of four friends I had made earlier in the week. The bike ride took us four hours- but not because of the distance! We stopped at a local café for a cappuccino, ate the picnic box lunch provided by the ship while looking over the Danube, explored St. Michael’s church, as well as purchased freshly picked apricots and peaches from a local seller. We biked by terraced vineyards and sunflower fields, all the way directed by signs. We got lost once when trying to find the boat, but that is the reason why we were the guinea pigs! :) We made it back late and missed the bus to Melk Abbey, but this was just an opportunity for the front desk to exercise their talents. Within minutes a taxi was called, and we drove to Melk Abbey where our tour manager Markus stood waiting with tickets. We walked in and joined the fourth group as if we had been right on time. The bike trip was definitely one of the highlight experiences of this trip for me, and I hope anyone else who sails the Danube has the opportunity to experience it!

But what was my grandmother doing during this biking adventure? Not everyone was physically capable for this sort of a ride…well, while I was enjoying a freshly picked apricot she was relaxing on the sundeck of the Beatrice as it sailed to Melk. The crew had prepared a barbecue on the deck for everyone to enjoy as they took in the beautiful scenery of the Wachau Valley. While I was able to tell stories about biking over cobblestones, GranAnn learned all about the pirates who used to raid the Danube and what all those crumbly buildings along the river were. So no matter where we were or what we were doing, we were creating memories unlike any other.

The second new excursion was a hike along the Else river in Passau, Germany. It was a three hour hike (although quite honestly, about 45 minutes was spent at a lovely local café) led by a fantastic local guide, Hika. The hike gave us a wonderful view of Passau that not everyone gets to experience, and I highly recommend it to anyone who is physically capable of wandering over dirt and root trails. The forest of Passau is beautiful, and is a unique experience that you can’t find on the deck of a ship.

All of the provided city excursions contained the perfect balance of tour guide time and free time. With a guide, we got an idea of the simple layout of the city, as a well as a fascinating history lesson. We were then free to explore as we wished, an opportunity my grandmother and I enjoyed. With the free time, we managed to find a fun bookstore in Vienna, as well as experience the subway in a foreign country. In Salzburg, we explored the local marketplace and enjoyed local food favorites (I highly recommend Baumkuchen!) If I wrote everything we did and enjoyed, I would be publishing a book, not writing a review. :) But for those curious about what we saw, I would say this cruise was the perfect first experience in Europe. We saw castle ruins, as well as vineyards. We explored local towns and the country side, as well as the two well-known European cities of Vienna and Salzburg. This trip was the perfect mix of everything, as well as an excellent teaser for any future trips!

Another unique feature of this cruise was how they created a fantastic experience by reading the group of people aboard the ship. Originally, there was only one onboard musical group scheduled to perform. (And they were AMAZING!) But as the week progressed, travelers began to dance. Every night after dinner, a good number of people would head to the lounge and dance as our pianist Zultan played and sang along. I learned to twist, cha-cha, and many more! Recognizing this developing hobby, ship managers Markus and Mario found a local jazz band from the area and brought them on board one night to play for us- not only for us to watch, but to dance along! We danced the night away, and even if you weren’t dancing, you were sipping a glass of wine watching and chatting with new acquaintances. The crew actually came to know us as people- for example, by the end of the week, everyone knew that my grandmother and I were in room 203 and that all I ever drank was water (much to the entertainment of bar tenders Georgi and Mladen!).

Not only did we become friends with the crew, but with the people around us. This is where the size of the River Beatrice comes into play. With a boat that only holds around 162 guests, we voyaged with 128 people. Because of the size, we recognized faces and made all sorts of friends. As the week progressed, we would always meet new people, but we would also create solid friendships over dinner and during city tours. We became one big happy family, one that was very hard to leave on the last day! All the trips and history I absorbed during this trip was amazing, but it was my fellow passengers and crew that added the icing on top of the cake. After all, what’s better than exploring the Danube River on a gorgeous boat full of friends? :) I’m never going to be able to thank my grandmother enough for sharing this amazing experience with me, and hope that whoever is in room 203 of the River Beatrice right now is having as much fun as we did.
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I can’t tell you how wonderful the River Royale Burgundy and Provence cruise was. I don’t know how Uniworld did it but it was even better than last year! The ship was very familiar as the same fabrics and colors were used. Just small things like additional American outlets in the cabins and reworking and separating the computer and coffee areas were big enhancements. The two large round tables with chairs that were in the computer area are GONE. So much less cluttered and easier to maneuver. The counter with computers is at same ... place but wraps to the outside wall. Only ice tea and cold water refill station is in this area now. The coffee is at the entrance hallway left side of lounge entrance. The lounge is a bit lighter as cream sofa material was used this year. The staff was outstanding. Most were new faces. Eric, the hotel manager, is still there and he had a larger visual presence this year and he kept surpassing in everything as I knew he would. Tony, was our tour manager. At first I was disappointed to find out AJ was on another ship but Tony was outstanding. He and Eric really went above and beyond the call. One gentleman in our group was older, slower and due to a back problem doesn’t walk quite as well or fast as others. But he is determined to see everything that he wants to see. In Avignon Tony arranged a taxi for he and another couple to the palace square. The three shared the cost of the car. Uniworld paid for the tram tour for them as they were unable to go on the others. The other couple went back to the ship in a taxi but my gentleman chose to walk. Tony walked with him to the gate just talking with him which was enough to satisfy Tony that he would safely arrive at the ship. In Viviers, Eric and Tony got the car of a staff member and drove the same three passengers to the cathedral for the concert and back to the ship. It was thoughtful touches like these that really made the difference. We were shadowed or shadowing other ships on the river. My group all wer singing high praises of the River Royale after seeing the other ships at various stops. Most everyone is home now and the memories are still glowing. The only comment I heard that would have made a couple of people’s cruise better would if the hot tubs were actually heated. But in the overall review of the week these were so MINOR and everything was so wonderful there were really no problems. On a good note River Royale actually offers shipping for a set fee. Great service. Mimosas as breakfast were a wonderful treat. Everyone is ready for to plan another one. So we will see when. Thanks for all you did to assist on this trip. Read More...

This is the first trip I have taken abroad by myself.....not to worry. A Uniworld rep was at the airport to meet our scheduled transfer group when we landed. Everything went as planned. We met our lovely Cruise Manager, Mirela, at the hotel "meet and greet" session that evening. She was always cheerful, helpful and within easy accessibility. Our hotel, Crowne Plaza, was nice and served a lovely buffet breakfast each morning. On the 4th day we made our coach departure for the Istanbul airport without a hitch, and flew to Bucharest. All of our tours ... and meals, on and off the boat were fantastic with soft drinks, wine and beer offered during lunch and dinner. Our Cruise Manager spoke several languages fluently, and the local guides spoke very good English also. The tour transportation was always above expectations. After the initial shock when I entered the small stateroom, (really glad my husband didn't go with me!), I settled into a very comfortable room, with nice amentities....they know how to make the most of a small area. I was glad I had booked a room with a french balcony. Each morning I was able to slide the door back and enjoy the lovely and interesting views from my room. Until the last two hours of my stay in Vienna, the tour was perfect. The only "hiccup" was the transfer to the Vienna airport. The Cruise Manager told us there was airport construction and the driver for our van would assist us once we arrived at the airport... Wrong! He let all of us off at Terminal I and my departure was from Terminal 3. Not only did I have to find my way to my departure Terminal, (and it was lovely when I couldn't speak the language!) I had to carry my luggage down a flight of steps, as there wasn't an elevator or escalator. Would I take another Uniworld River Cruise.....ABSOLUTELY! Have I recommended Uniworld to friends since my return? ABSOLUTELY! Read More...

This cruise was our first river cruise, and we rate it a "5+ star" in all major categories. Even better than most of the "ocean" cruises we have taken. The staff were extremely friendly, courteous and always there to help. Our cruise director Gabrielle was totally awesome and ought to be on stage (in fact I heard at the end of our cruise that this is exactly what she will be doing)! 

We were certainly pleased with the luxury and comfort of our cabin, as well as the lounge and dining room. Our room steward, Csaba, was especially wonderful and took ... great care of us, often with a lot of patience. The food was "5 Star" at every meal, and the dinners were always delicious and well-presented. They offered a wonderfully diverse and delicious selection, especially at the daily lunch buffet. The dessert chef truly outdid herself! Our waitstaff were fantastic to a person--always attentive, polite, and very friendly. The wine selection was superb (this coming from a native of Napa California!), and the quality of wine served was only surpassed by the skill and panache of the wine steward Nicholas. Our glass never seemed to run dry.

The top deck was a bit sparse, but no loss as we seldom had the opportunity to use it, as were too busy exploring the local towns and villages at each stop along the way (or the lounge prior to dinner). We would recommend this cruise to anyone except those wishing to travel with teenage children or younger--they'd be totally bored. Uniworld is a wee bit more pricey than some other popular lines, but several of our travelling companions commented on "you really get what you pay for" and that Uniworld was worth the extra cost. 

We had been to France in the past, but this was our first time to explore the Burgundy & Provence regions. Travelling via the River Royale is certainly the way to go, and we especially enjoyed our four days in Aix-en-Provence on our own prior to boarding in Arles. Our biggest & warmest "thank you" and a bigger Merci, a bientot! to the entire crew!

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Just returned from a most wonderful adventure on the River Victoria. Although future travelers are warned that the ship is not owned by Uniworld and may not have all the expected amenities, we found her to be almost as wonderful as the fabulous River Beatrice, which we enjoyed on the Danube in 2010.

The ship is fresh and clean. We walked through several other river ships (all apparently made by the same company) when we were double or triple docked, and the Victoria is without doubt the most attractive of all the ships we saw. The ... dining room is larger than it looks on Uniworld's slides. The beds are really comfortable.
We had a balcony, which we used frequently as the sun didn't set until 11 PM.

The ship's all-Russian staff is friendly and eager to please. The itinerary is fabulous, from three very busy days in Moscow and in St. Petersburg to peaceful, relaxed cruising on the canals, rivers and lakes between the two cities. This cruise probably has the most time devoted to cruising day and night of all the river cruises due to the distance between the two cities. If you like a very active day every day and entertainment at night, this may not be the cruise for you. If you'd like to watch beautiful and historic scenery pass by and enjoy visits to places not seen on most land tours, plus of course the two fascinating cities, you'll love this cruise. Read More...

We have taken tours and had a nice time but never given a review.I feel this cruise deserves one.It was wonderful from the pre tour in Budapest(Hotel perfect, Our host guide "ROMALOFF" the best,city tour was good .Dinner and show a must to book)to the boat.Check in and check out was ordely and no hassle . The room, the service,and the food all perfect.If you wanted something all you have to do is asked and it is done. The only thing some of the paid tours were so so.The Artists village= jewery store stop not ... my thing.Bratislava tour was very good but dinner was not. We missed the classical music which we heard was wonderful.In Saizburg for lunch go to the top of Mirabell castle,the view is something to see.The tours were very organized and very informative.We did the post tour in Prague and the hotel was wonderful. Not too much for tours we were on our own most of the time we were spoiled by Romaloff in Budapest
We are looking forward to booking another cruise with UNIWORLD Read More...