Terms and Conditions (2018)

Terms & Conditions 2018 (AUD)

We at Uniworld want to do everything we can to make sure your trip is enjoyable and worry-free. As part of that commitment, we are including the following information about your trip. Please read these pages carefully, as payment of a deposit represents an acceptance of the Uniworld Terms and Conditions.

YOUR TRIP

PRICES: All prices are per guest in Australian Dollars based on double occupancy unless otherwise noted.  Fares are capacity controlled and are subject to change at any time without notice. Availability of all stateroom categories cannot be guaranteed. Fares for single guests are available upon request. Additional restrictions may apply. If you have purchased your airfares with Uniworld and/or you have purchased a cruise-tour package with Uniworld that includes air, your entire package price will be guaranteed at time of initial payment. For all up to date pricing, please refer to the Uniworld Pricing Booklet or our website.

RESERVATIONS AND PAYMENTS: A deposit of at least 10% of the cruise-tour fare (cruise-tour plus pre and or post land extensions, less applicable discounts), per person is required within 72 hours of reservation. Final payment is due at least 120 days prior to departure. Reservations will be canceled if final payment is not received in a timely manner.

For all guests booking air travel through Uniworld, a separate non-refundable deposit of A$500pp is required at the time of booking. Upon receipt of air deposit your airfare, tax and fuel surcharges are final.

Your travel agent shall, on receipt of any monies, hold such monies for each and every person named in the booking until the booking is confirmed at which times those monies shall be remitted promptly by your Travel Agent to us. All such monies received by us will be deposited as required by law. We will be entitled to keep for each account any interest earned on such monies. It is a condition of our confirmation or your booking and acceptance of your cruise, may be disbursed by us as and when we see fit or in respect of the services to be provided or fees payable under the cruise program, and the payment of a deposit or otherwise for your cruise or cruise/tour, shall be deemed to be a direction to disburse such monies as aforesaid. 

ITEMS NOT INCLUDED IN THE PUBLISHED PRICE:

These include, but are not limited to, airfares to and from your destination except where specified; airport/departure taxes; aircraft seat assignments,  cost of passport and visas; taxes; excess baggage charges; laundry; phone calls; all items of a personal nature; items not included on regular menus; expenses for additional sightseeing not specified in the itinerary; spirits wine (please refer to complimentary beverage program for full details), meals not detailed in the itinerary; Gratuities (please refer to Gratuities Program for full details), and health, accident, baggage, or travel protection plans.

COMPLIMENTARY BEVERAGE PROGRAM:

  • Europe: Unlimited beverages onboard including fine wines, beer, spirits, specialty coffee and tea, soft drinks and mineral water.
  • Russia: Complimentary red and white house wine, beer and soft drinks will be included at dinner onboard the River Victoria. Soft drinks will be complimentary during lunches while onboard the River Victoria.
  • India: Complimentary local beers and spirits, soft drinks, tea and coffee will be served throughout the cruise. Onboard/Onshore dinners include complimentary red and white house wine, local beers, soft drinks coffee and tea.
  • Vietnam & Cambodia: Complimentary house wine, local beers and spirits, soft drinks, tea and coffee will be served throughout the cruise. Onboard/Onshore dinners include complimentary red and white house wine, local beers, soft drinks, coffee and tea.
  • China: Complimentary red and white house wine, local beers, and soft drinks will be included at dinner while onboard the Century Legend. Onboard/Onshore lunches include soft drinks, coffee and tea.
  • Egypt: Complimentary bottled water, coffee and tea

GRATUITIES:

Europe & Russia: Gratuities for onboard and onshore personnel (ship staff, crew, Cruise/Tour Manager, local experts, drivers) are included on all itineraries in Europe and Russia, both during the cruise or cruise/tour as well as on any pre- or post-cruise land extensions.

Asia: Gratuities for the Cruise-Tour Manager and ship staff & crew are not included. Gratuities for the local land experts and drivers during excursions are included.

Egypt: Gratuities are not included

CANCELLATION POLICY:

We hope nothing will come between you and your Uniworld vacation. Should you need to cancel your booking or any portion of it, your cancellation must be received in writing. It will be effective on the date of receipt. The cancellation charges noted below are in addition to any cancellation charges that might be levied by your travel agent. There is no refund for unused services or unused portions of the trip. For additional worry free travel, please see the Gold Seal Protection Plan section of the brochure though it should be noted that this is not a replacement for comprehensive travel insurance and we recommend guests consider purchasing comprehensive travel insurance before they depart Australia.

Cancellation charges, per person and based upon the date of cancellation, are as follows:

Cancellation Notice Received Before Cruise-Tour Start Date

Cancellation Charges Per Person

120 days or more

 A$250 per person for cruise-tour

119 – 90 days

20% of the fare**

89 – 60 days

35% of the fare**

59 – 30 days

50% of the fare**

Less than 30 days

100% of the fare**

No Show

100% of the fare**

**Fare is defined as the cost of any cruise, land, purchased from Uniworld. These cancellation fees are in addition to any cancellation fees that might be levied by your travel agent. There is no refund for unused services or for unused portions of the trip. Gold Seal Protection Plan is non-refundable once paid to Uniworld.

WORRY-FREE DEPOSIT PROTECTION: OUR 5-YEAR GUARANTEE:

Should your plans change and you cancel your booking one hundred and twenty (120) days or more prior to your cruise-tour start date, you will receive a credit of A$250 per person, valid for up to five years from date of cancellation. This credit cannot be used as deposit or Gold Seal Protection payment for a future booking and can only be used as a credit (no cash value) towards a new booking on an alternative departure. Only one credit per person can be applied to each cruise or cruise/tour booked, and is combinable with all current Uniworld promotions.

 

ILLNESS OR ABSENTEEISM:

In the event of your withdrawal from a cruise after commencement for reasons of illness, you must obtain a medical certificate in support of any insurance claim. We regret that no refunds can be made for absences from a cruise, including but not limited to missed meals or sightseeing. Uniworld makes no representation or guarantee concerning reimbursements of funds paid by you under any insurance claim.

CRUISE/TOUR REVISION FEE:

A fee of A$45 per person, per transaction, will be charged for any passenger name change; cruise date change (within the same calendar year only) or itinerary change made to a reservation after the booking is confirmed unless the change increases the value of the booking. A passenger name change, cruise date change or itinerary change within 120 days of departure will be treated as a cancellation subject to our cancellation policy and a new reservation must be made. Cancellation fees (as shown above) will apply. Any revision to a booking may result in the loss of a confirmed airline reservation, change fees (refer to the Air Travel change fees section for details) and increased airfare in addition to any charges levied by the airlines, which will be payable by the Passenger.


YOUR FLIGHT

AIRLINES AND AIRFARES:

Airfares are subject to change or withdrawal at any time (without notice), and airlines reserve the right to change the payment due date at any point prior to ticketing. Changes to flight itineraries and name changes may result in penalties charged by the airline concerned and passed on to the passenger.

AIR REVISION FEE

A fee of A$45 per person will be charged for any revision or alternation made to an airfare after confirmation. This charge will apply each time you make a change. If you change your air travel plans after your ticket is issued, you will be charged a $100 per person per change fee, and you will be responsible for any increase in airfare and/or penalties levied by the airline, which may be up to 100% of the air ticket value.

AIRLINE CANCELLATIONS:

If you choose to cancel your air arrangements one hundred and twenty (120) days or more before departure your air deposit will be non-refundable, alongside any fees and charges the airline may impose for cancellation under the rules of the air ticket that has been issued by Uniworld on your behalf. Inside 120 days the airfare costs are non-refundable.

AIR BOOKINGS AND RESTRICTIONS:

Uniworld is not responsible for denied boarding or reissued costs due to an incorrect name, date of birth or gender information supplied to Uniworld. Flight itineraries supplied prior to ticketing are subject to change without notice. Uniworld is not responsible for any inconvenience or costs or fees incurred as a result of delays, lost luggage, or disruption of air service. Flight itineraries provided are subject to change by the Air Carrier(s).

SEAT ASSIGNMENT AND SPECIAL SERVICES:

Requests for seat assignments, special meals and special services must be made directly to the airline. Not all airlines offer pre assigned seating and any additional charge will be at the guests expense. Seating is solely under the airlines control as are itinerary changes, flight delays and schedule changes.

MAKING YOUR OWN FLIGHT ARRANGEMENTS: Should you elect to make your own flight arrangements, Uniworld will provide complimentary scheduled group transfers to/from the ship/hotel as long as your flights arrive/depart in the cruise or cruise/tour starting/ending cities in accordance with the dates shown in this brochure and your flight arrangements comply with the Transfer Guidelines as shown below. If your flight arrangements arrive/depart outside of these parameters, you must make your own transfer arrangements. Uniworld will not be responsible for late arrivals or missed transfers due to delayed or cancelled flights, for missed cruise/trip days, or for extra costs resulting from the foregoing. To qualify for transfers, it is required that flight information and pre-trip arrangements for all passengers making their own flight arrangements be given to Uniworld no later than forty-five (45) days prior to departure and conform to the Transfer Guidelines in the following box:

Transfer Guidelines:

Flights must arrive/depart within the following time limits:

ARRIVAL

DEPARTURE

Europe*

5 am – 5 pm

6 am – 6 pm

Russia**

6 am – 8 pm

5 am – 6 pm

China

24 hours

24 hours

Vietnam

24 hours

24 hours

India

24 hours

24 hours

Egypt

24 hours

24 hours

Extensions

24 hours

24 hours

* Transfer in Milan are provided from MXP only.

* Transfer in Paris is provided from/to CDG only.

** In Moscow, transfers can be provided from SVO, DME, or VKO.

Arrival guidelines for the programs listed below are 5 am 2:30 pm

Castles along the Rhine (Amsterdam to Basel)

Arrival guidelines for the programs listed below are 5 am 3:30 pm

Delightful Danube (cruise only Nuremberg to Budapest), Paris & Normandy (Paris to Paris), Burgundy & Provence (Lyon to Avignon), Burgundy & Provence (Avignon to Lyon), A Portrait of Majestic France (Paris to Bordeaux), Grand France (Paris to Avignon) and Parisian Royal Holiday (Paris to Paris).

BAGGAGE FEES, BAGGAGE AND PERSONAL BELONGINGS:

Uniworld allows one (1) suitcase, one (1) carry-on bag, and one (1) personal bag (handbag, computer case, etc.) per person onboard our ships and motor coaches. Airlines may have additional baggage restrictions and may impose additional fees for checked baggage and/or excess baggage (visit uniworld.com/baggage). Additional taxes and surcharges may be collected by foreign government and non-government entities. Keep an eye on your baggage—it is your responsibility throughout the trip. Uniworld is not responsible for loss, theft, or damage to baggage and/or personal belongings.

TRAVEL DOCUMENTS

DOCUMENTS: Uniworld will send you travel documentation approximately 40 days before your cruise/tour departure date, provided that Uniworld receives your completed Passenger Information Form and your booking is paid in full.

A documentation re-issue is subject to a documentation re-issue fee of A$10.00 per person. This fee will apply in addition to any other applicable Uniworld/and or Airline cancellation/amendment fees.

PASSPORT/VISA: A valid passport is required to travel on all Uniworld programs. Passports must be valid for at least six (6) months after the scheduled return date of the trip. You should check with your travel agent or the Australian Consulate Service for information regarding necessary documentation. Non Australian citizens must check with the appropriate consular office for entry requirements pertaining to your trip.

Any visa(s) or other documentation required for a particular itinerary is the sole responsibility of the guest. Obtaining and carrying these documents is your sole responsibility. Uniworld will not be responsible for advising and/or obtaining required travel documentation for any passenger, or for any delays, damages and/or losses, including missed portions of your trip, related to improper travel documentation.  Entry to another country may be refused even if the required information and travel documents are complete. Due to government imposed security/immigration measures, passport information and emergency contact information are required for all passengers prior to release of documentation.

For entry to Tibet, a visa is not necessary, but an entry permit is required for all passport holders. Uniworld will provide a Tibet Entry Permit while on the tour for all guests. In order for us to properly arrange for your Tibet Entry Permit in advance, please email a copy of the photo page of your passport as well as a copy of your China visa to res@uniworldcruises.com.au  no later than forty-five (45) days prior to departure. Please include your name and Uniworld booking number in your email.

For entry to Cambodia, our Tour Manager will take care of obtaining Cambodian visas for each Guest while on the tour. Each Guest will need to provide the Tour Manager with their passport and $50 USD cash per person while on the tour for this purpose. The Tour Manager will then submit all passports to the Cambodian Immigration Authorities and obtain the visas. For southbound Mekong cruises, this will be done at the Siem Reap Airport. For northbound Mekong cruises, this will be done onboard the Mekong Navigator prior to entering Cambodia.

A multiple entry visa is required for entry to Vietnam.

A single entry visa is required for entry to China

A single entry visa is required for entry to Russia.

A single entry visa is required for Egypt.

A single entry visa is required for India.

Additional Considerations

ITINERARY CHANGES:

You can count on the value of Uniworld’s experience and regional knowledge to make sure you enjoy your cruise or cruise/tour even when conditions beyond our control occur. The very nature of a river, its sources, and networks of bridges and locks, means that there will be times when weather or other conditions in a region require Uniworld to make adjustments and/or modifications to an itinerary. Although every effort will be made to keep itineraries, vessels, and hotels as they are shown in the brochure, Uniworld reserves the right to substitute itineraries, hotels or vessels. In such cases, we will do everything we can to make sure the locations visited, the excursions taken and the hotels or vessels offered are similar to the ones originally planned. Any changes to itineraries will not result in eligibility for a refund. Itineraries are subject to change without notice and may need to be altered specifically because of water levels, wind factors, or other conditions.

EXTENSIONS/LAND TOURS:

Uniworld reserves the right to reschedule and/or cancel land extensions or land tours if the minimum number of participants (20 people) is not met or for safety reasons. If you, as the Passenger, choose to cancel your pre- or post-cruise extension one hundred and nineteen (119) days or less before departure, then please refer to the Cancellation Policy section for the applicable cancellation policy and penalties that will be applied.

ADVANCED, CANCELLED, OR DELAYED SAILING:

Uniworld reserves the right to cancel, advance or postpone any scheduled sailing date and may, but is not obligated to, substitute hotels or vessels. Uniworld shall not be liable for any loss to you by reason of any such cancellation, advancement or postponement. In the event of cancellation by Uniworld, your sole right of recourse shall be to obtain a refund of monies paid to Uniworld in connection with such cruise or cruise/tour.

SECURITY

Security is a major concern to all of us and the situation globally is consistently changing. Events around the world, coupled with the “Travel Advisories” put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancellation. You must accept these risks involved in travel to any country that may experience security difficulties and accept responsibility for your own travel decisions.  

HEALTH AND MOBILITY

The Company strives to provide a safe, enjoyable, and memorable travel experience for all passengers. The Company welcomes passengers with special needs or disabilities. However, please note the following:

Passengers are required to advise the Company, in advance, of any physical, medical, or other special needs that require accommodation.

All guests must ensure they are medically and physically fit for travel. The Company may impose safety requirements necessary for the safe operation of the tour. The Company may also exclude an individual from participating in a tour or an activity if that individual’s participation poses a direct threat to health or safety.

The Company does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toileting or dressing). A companion capable of providing such assistance must accompany any passenger who requires services of a personal nature.

The Company does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger’s expense. The Company is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on tour, or for the quality of the care or services received.

Passengers should be aware some tours include rough terrain, extensive walking over cobblestone streets, uneven pavement, steps and locations which may not be easily accessible or accessible by wheelchair. During the tour, the Company may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities over which the Company has no control. Accommodations on international tours may differ from those in Australia. The Company cannot guarantee disability access or accommodations for passengers traveling on international tours. The Company may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with the Company’s terms and conditions. The Company is not responsible for any costs incurred in the event a passenger is removed from a tour. Passengers agree not to hold the Company or any of its related entities liable for any actions taken under these terms and conditions.

YOUNG TRAVELLERS:
Guests who are less than 18 years of age must be accompanied by an adult who is 21 years of age or older. Our Generations program is for ages 4-17. Please note: Our Generations program departures include programs and services designed for families traveling with children. Adults accompanying children are responsible for their behavior onboard and onshore

SMOKING POLICY:

For the comfort of all our Guests, smoking is only permitted on the sun decks of our ships. Smoking is not permitted on motorcoaches. This policy applies to all forms of smoking materials including vapor e-cigarettes.

DIETS:
Please advise the Uniworld reservation agent of specific dietary considerations and we will do our best to accommodate your request. Please also indicate your needs when you complete the Passenger Information Form at uniworld.com/au/already-booked/express_check_in.

PETS: Pets, including service animals, are not permitted on Uniworld trips.

YOUR CRUISE TICKET CONTRACT

Transportation aboard the ship is provided solely by the Suppliers (ship owners and charterers) pursuant to the terms and conditions of the Passenger Ticket Contract that you will receive prior to embarkation. A copy of the cruise ticket contract terms and conditions will be provided upon request. Please note the Passenger Ticket Contract includes a clause specifying the courts of Basel, Switzerland as the exclusive forum for resolving disputes. The Passenger Ticket Contract is governed by the law of Switzerland and is subject to limitations of liability and time limits for making claims under the Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea, 1974 (“Athens Convention”) and the International Convention on Limitation of Liability for Maritime Claims, 1976 (“1976 Convention”).

RESPONSIBILITY

Uniworld Cruises are operated on ships owned or operated by Uniworld, referred to as ‘the operators’. Uniworld River Cruises SA, referred to as the Operators, are the agents for Uniworld River Cruises (Australia) Ltd., who have empowered the Operators on its behalf to undertake the following duties:

  1. The Operators shall be responsible to the passenger for supplying the services and accommodations described in this brochure, except where such services cannot be supplied or the itinerary used is changed due to delays or other causes of whatever kind or nature beyond the control of the Operators. In such circumstances, the Operators will do their best to supply comparable services, accommodations and itineraries and there shall be no refund in this connection.
  2. This brochure represents the entire agreement between the passenger and the above mentioned Operators.
  3. In the absence of their own negligence, neither the Operators nor their agents or cooperating organizations shall be responsible for any cancellations or for acts of any other service providers concerned, diversions or substitutions of equipment of any act, variations, postponements, omission or default whatsoever by air carriers, land carriers, hoteliers or hotels, transportation companies or any other persons providing any of the services and accommodations to passengers including any results thereof, such as changes in services, accommodations or facilities necessitated by same. Nor shall they be liable for any loss or damage to baggage or property, or for injury, illness or death, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error, omission default or negligence of any person not their direct employee or under their exclusive control, including any act, error, omission, default, or negligence of any country, government or governmental authority, officer or employee. All baggage and personal effects are at all times and in all circumstances at the risk of the passenger. Baggage insurance is recommended. The carriers, hotels and other suppliers who provide services on tour are independent contractors; they are not agents, employees or servants of the Operators or their associated companies. The Operators are not responsible for any criminal conduct by third parties.
  4. Where the passenger occupies a motor coach seat fitted with a safety belt, neither the Operators nor their agents or cooperating organizations or service providers concerned will be liable for any injury, illness or death or for any loss or damages or claims whatsoever arising from any accident or incident, if the safety belt is no being worn at the time of such accident or incident.
  5. Transportation companies, airlines etc. are not to be held responsible for any act, omission or event during the time passengers are not onboard planes, transportation or conveyances. The passenger contracts in use by the airlines or transportation companies when used shall constitute the sole contract between the airline, Transportation Company and passenger or purchaser of this tour and the Operators assume no responsibility in this connection. Enrolment in and payment for a tour shall constitute agreement and acceptance by the passenger of the terms and conditions set forth in this brochure which cannot be varied except in writing by an officer of the Company.
  6. Uniworld River Cruises (Australia) Pty. Ltd., is only responsible for the services of reservations and ticketing. It does not accept any responsibility of liability for any of the acts, omissions, or defaults, whether negligent or otherwise, of the operators. All matters arising in relation to the services provided by Uniworld River Cruises (Australia) Ltd., but not in respect of other things, are subject to the law of the State of New South Wales.
  7. Every effort is made to ensure brochure accuracy at the time of going to press; however, Uniworld cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances. We reserve the right to make corrections as required.
  8. All bookings made with any provider of any transport, facilities, meals, other goods or of any services are subject to terms and conditions imposed by them. If you decide that you do not want to visit a country or part of a country you intended to visit because of any law, condition or requirement of any government or governmental authority, official, servant or agent, you are responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancellation or amendment fees. Neither Uniworld nor Uniworld River Cruises (Australia) Ltd., accept any responsibility or liability for your acts, omissions, defaults, conduct, state of health, condition or circumstances.

OTHER CONDITIONS

It is your responsibility to comply with the terms, conditions or requirements of any service provider, or any country or governmental authorities, or to bear any costs or losses incurred as a consequence of you not complying with them.

BOOKING ARRANGEMENTS

Your booking arrangements are to be made by your Travel Agent and the person affecting the booking shall be deemed to have accepted the booking conditions.

 

DATA PROTECTION STATEMENT

In order to process your tour booking, Uniworld River Cruises (Australia) Ltd., will need to use personal information for you and other passengers included in your booking. This personal information may include each passenger’s name, address, phone number, email address, passport number, credit/debit card number and sensitive information such as health, medical, dietary, mobility, religious or other special requirements. This personal information may be passed on to other suppliers of your travel arrangements in addition to the public authorities (such as customs and immigration), security and credit checking organisations, and otherwise as required by law. Similarly, we may also need to provide personal information to contractors who provide services to or for us (e.g., sending mail, processing payments, providing marketing assistance). This may involve sending personal information (including sensitive information) to other countries that may not afford the same level of protection of personal information.

We may also use the personal information you provide us to review and improve the cruises and services that we offer, and to contact you (by post, email and/or telephone) about other cruise/tours and services offered by us, that you may be interest in. if you don’t want to receive this information, or if you want a copy of the personal information we hold about you, write to us at Uniworld River Cruises, Travel House, 35 Grafton Street, Bondi Junction, NSW 2022. We may charge a fee for supplying you with this information as permitted by law.

PLEASE NOTE: In this brochure and in these Booking Conditions, Uniworld River Cruises (Australia) Ltd., (ACN 149 428 348) is included in the expressions “Uniworld River Cruises (Aust), “we”, “us”, and “persons” taking advantage of the services offered by Uniworld River Cruises (Australia) Ltd., or other persons (if any) included with that person in the booking and that person’s or those persons’ travel agent (if any) are included in the express “you”, “your” or “passenger”.

Uniworld River Cruises (Australia) Pty. Ltd.

(ABN 31 149 428 348)

Bondi Junction, N.S.W. 2022

Telephone Numbers

SYD Metro area (02) 9028 5199

Fax:(02) 9028 0899

Licence No:2 TA 08711

All Continental Europe cruises are operated by

Uniworld River Cruises SA

9b Boulevard Du Prince Henri,

L-1724 Luxembourg

This brochure supersedes any other current brochure on the market.