What Our Guests Say

Every month, we receive reviews and letters from all over the world. Here’s just a small selection of the amazing feedback we receive. We believe it’s what you say that really matters.

See our live reviews as they come in—uncurated, unedited and independently managed by Feefo.

LIVE, UNEDITED REVIEWS - POWERED BY
Splendors of Egypt & the Nile
14-Dec-2018

SERVICE Excellent ++

PRODUCT Good +

SERVICEWe enjoyed the entire experience. This was our first cruise and the Ships crew worked hard to make it an enjoyable.
PRODUCTOur experience was great lots of activities off the ship to choose from.

Burgundy & Provence
14-Dec-2018

SERVICE Bad

PRODUCT Bad

SERVICEThe staff closed off all small tables for two in the dining room and forced passengers to sit at the large, group tables. I did not wish to sit with large groups of people and although a table for two was laid for me at my request I found that other passengers who also did not wish to sit at large tables then sat at the only table for two and which had been allocated to me. This resulted in me having to eat two evening meals in my cabin. For a purportedly luxury cruise there is no excuse to close off all of the small tables as many passengers do not want to be forced to sit with large groups of other passengers. The pool was empty for the entire cruise despite >31 C degree temperature. The Leopard Bar was also closed for the entire cruise except in the evenings. There was no afternoon tea for the entire duration of the cruise and the small breakfast room had nothing on offer other than croissants and no fresh milk was provided unless requested. The individual L'Occitane toiletries had been replaced with bulk pump pack bottles of body wash only. There were numerous other problems that appeared to be the result of cost-cutting and a luxury cruise it certainly was NOT. I will never take another cruise with Uniworld under any circumstances and when I wrote letter of complaint about the substandard quality and lack of amenities Uniworld only offered me a $350.00 credit towards a further Uniworld cruise. The cruise was NOT as advertised which, I believe, amounts to knowing and deceptive conduct on the part of Uniworld
PRODUCTIf there was an option for "0" stars I would have selected that option as the cruise was a profound disappointment.

India's Golden Triangle & the Sacred Ganges
13-Dec-2018

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEALL the staff were exceptional. It was my first river crusie and I can't imagine another one topping the one I took in India.
Thank You
PRODUCTThe staff were Great, the food was great. They looked after our every need.

Grand China and the Yangtze
13-Dec-2018

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEUniworld did an exceptional job in organizing the tour! From booking through their representative, Alexis, to the very conclusion of the trip, we felt well taken care of. Our tour director, Michael, was very knowledgeable, had a great sense of humor, and was incredibly considerate of the group. And the local guides were also very professional and informative. The cities we visited were fascinating and beautiful. The hotels were wonderful and in perfect locations for exploring. The Century Legend was well appointed and comfortable. The food, throughout the trip, was a very pleasant surprise given what we'd read prior. We were so surprised and impressed with every aspect of the experience. Our only complaint is that their written materials need to be updated to reflect more correctly the luggage requirements. We purchased lighter carry-on bags, without wheels, to meet the weight requirement but there was no weight requirement in China for carry-on. So we lugged our bags on our shoulders through large airports for no reason - our mistake. With that sole minor exception, we had no complaints and will book with Uniworld for future tours. We've already recommended this tour to numerous friends. It was truly an incredible experience - the trip of a lifetime!!
PRODUCTLoved the Century Legend - the appointments, the food, and the excursions were all wonderful.

Delightful Danube
12-Dec-2018

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEThe staff could not do enough for us! Everyone was so polite - from the front of house & waitstaff through to the to housekeeping - they all remembered our preferences and always checked if we were completely satisfied with our experience.
PRODUCTEven though we had issues with the water levels and spent the last night in a hotel in Budapest, the staff communicated all of the changes and made sure that our cruise continued to run smoothly.

Food was delightful, the wines incredible and the day tours fascinating.

Splendors of Egypt & the Nile
12-Dec-2018

SERVICE Good +

PRODUCT Good +

SERVICEThe service is exceptional. Every attention to detail is made to making sure the passengers are satisfied and that every need is met.
PRODUCTThe cruise is easy going yet packed full of adventure. The views, the meals and the service are outstanding.

Paris & Normandy
12-Dec-2018

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEWonderful service from every area on the ship!
PRODUCTOverall everything was awesome. We did have a little problem with the excursion to Moulin Rouge that needed to be addressed and really wasn't. We paid a lot of money for that excursion and it was a fiasco. We didn't get there till 9:10 when the show had already started, didn't get our full dinner we ordered and really couldn't eat it in the dark. I know there were roads closed and blocked for the ceremony on Nov 11 but the tour guide and driver should have known this and prepared for it. They just kept saying the didn't know the roads would be closed. It took us 2hours and 45 mins to get there! The theatre holds 900 people we were told, and 884 of them arrived on time. No compensation or apology was given. It was just a bad way to end an otherwise perfect trip.

Splendors of Egypt & the Nile
12-Dec-2018

SERVICE Excellent ++

PRODUCT Good +

SERVICEThe staff was helpful and efficient. They worked effortlessly to make our stay comfortable and memorable.
PRODUCTThere were some issues with safety. I felt uncomfortable with some of the transfers from the shore or ship to the small boats and back.

Uniworld made sure we were well taken care of on all bus excursions with plenty of cold water and snacks.

Enchanting Danube & Prague
12-Dec-2018

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEImpeccable service. Everything was taken care of.
PRODUCTLoved the scenery, ports, and excursions. Cruise director was informative and helpful.

Portugal, Spain & the Douro
11-Dec-2018

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEToda a tripulação muito atenciosa, prestativa.
Serviço impecável.
PRODUCTCompramos aqui no Brasil e tudo correu bem.

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