What Our Guests Say

Every month, we receive reviews and letters from all over the world. Here’s just a small selection of the amazing feedback we receive. We believe it’s what you say that really matters.

See our live reviews as they come in—uncurated, unedited and independently managed by Feefo.

LIVE, UNEDITED REVIEWS - POWERED BY
Portugal, Spain & the Douro River Valley (LIS-OPO) 17
11-Dec-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEExceptional service by all staff
PRODUCTCould not have being any better ,soo good

Enchanting Danube (PAS-BUD) 17
11-Dec-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICETotally fabulous. Professional, Delicious. Delightful. Insightful. Fun. And worth repeating!
PRODUCTTotally exceeded my exceptions. Lovely new boat. Bedroom was larger than I expected. Food was fabulous.Loved the local delights as well. I liked how the different levels of tours--from active to walkers. EVERYONE on board made us feel so welcome and special.

Bordeaux, Vineyards & Chateaux (BOD-BOD) 17
11-Dec-2017

SERVICE Excellent ++

PRODUCT Good +

SERVICEEach and every staff member did their utmost to ensure we were pleased with whatever was happening from day to day.
PRODUCTReally, really wished there was more actual cruising from place to place. I guess this particular river cruise did not lend itself to that kind of option. Food, while good, was not of the calibre that I expected. Also, the wine served each day also wasn't up to the standards I was led to expect for this '5 star' cruise. A big let down was the wine tasting we went to on board the River Royale. Very lacking in excellent wine product.

A Portrait of Majestic France (CDG-BOD) 17
11-Dec-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEWonderful service with such a quick response time! No matter what you asked they accommodated you with a smile!!!,
PRODUCTLovely well planned excursions! At Normandy such thoughtful touches! A rose to place on a grave at the American cemetery! A memorial service on Omaha beach with the American National anthem and Taps being played by a trumpet player! Could not have been more meaningful for Americans! I wish the other nationalities had been included!
High speed train from Paris to Bordeaux was fantastic!
Bordeaux was lovely and such a relaxing part of the cruise!

Portugal, Spain & the Douro River Valley (LIS-OPO) 17
11-Dec-2017

SERVICE Good +

PRODUCT Good +

SERVICEThe cruise director was terrible; no personality or charisma, could not connect with people. Tried the same horrible joke about hitting on the poor bartender ( half her age) night after night and it was just creepy. She might be fine in another position with Uniworld but she is awful as cruise director. You need to hire someone people can like. She is not liable or funny.
PRODUCTWhen we first got on board on day one no one told us there was food or that waiters would come around and take drink orders. No one explained the check -in procedures. Also, our Lisbon guide said we would be given a very special welcome drink (white port and tonic). Instead we were given about an ounce of lukewarm orange juice in chipped glasses. A terrible first impression.

Enchanting Danube (PAS-BUD) 17
11-Dec-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEoutstanding
PRODUCTFood and service were the best.

Gems of Northern Italy (MXP-VCE) 17
11-Dec-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEThey did everything well. The ship was beautiful, spotlessly clean; the dining service was excellent, thoughtful and they were very considerate of food allergies. The guides - especially Susan and Tamara were outstanding. All of the guides were excellent. We would happily travel with Uniworld again.
PRODUCTThe service and the guides. Franklin in Verona was wonderful and took the time to show us some other interesting sites; we liked the opportunities in Milan to join the group for dinner on the recommendation of the staff - that was most helpful; the Aligheri
vineyard. Even the weather co-operated.

Bordeaux, Vineyards & Chateaux (BOD-BOD) 17
11-Dec-2017

SERVICE Excellent ++

PRODUCT Good +

SERVICEunobtrusive, efficient, pleasant, always willing to please
PRODUCTIt was a very pleasant cruise, low key and extremely enjoyable. it was in a part of France I had never visited. The excursions were interesting and the pace was perfect for me. I loved the story of Bordeaux's renaissance and the pride the guides took in it. It was one of the best river cruises I have taken.

Enchanting Danube (PAS-BUD) 17
11-Dec-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEEverything and everyone was perfect. Every need is met.
PRODUCTEvery thing is perfect.
Entire experience is perfect

Venice & the Gems of Northern Italy (VCE-VCE) 17
11-Dec-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEThe staff and the tours were first.class
PRODUCTFirst.class service , great tour guides

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