What Our Guests Say

Every month, we receive reviews and letters from all over the world. Here’s just a small selection of the amazing feedback we receive. We believe it’s what you say that really matters.

See our live reviews as they come in—uncurated, unedited and independently managed by Feefo.

LIVE, UNEDITED REVIEWS - POWERED BY
Highlights of Eastern Europe
16-Jul-2018

SERVICE Good +

PRODUCT Good +

SERVICEThe food was excellent, better than on the Ponant and APT cruises I have experienced. The waiter service was also very good. I would very much have appreciated a few announcements over the PA system to remind us of the daily briefing (I missed one by 20 minutes) and of exceptional sights passed by the boat (we passed Vidin Castle - Baba Vida - a few minutes after leaving port but most people eating lunch would have missed it.)
PRODUCTThe food was excellent, the best of the four cruises that I have been on.
The briefings were essential to make the maximum use of the included excursions (we typically make our own way round port cities but use the excursions to visit attractions further afield) but since they are not announced on the PA and are at varying times they are easy to miss. The use of the PA system in emergencies only (apparently a UniWorld policy) meant that some significant sights were missed by some passengers, including the Baba Vida fortress at Vidin ("one of the best preserved Ottoman fortresses in [Bulgaria]" - Lonely Planet). It was also a disappointment that the excursion to Belogradchik did not stop at Baba Vida on the way back.
Another issue was that our passports were impounded on embarkation and we were told that we would not be allowed to have them back during port calls. This potentially meant that as a 70 year old EU citizen I would have missed out on free travel and museum entry in Budapest. It was also unnecessary, as shown by the return of our passports in Belgrade (at the request of the Serbian authorities.)

Highlights of Eastern Europe
16-Jul-2018

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEExcellent obliging staff. Always helpful.
PRODUCTI enjoyed the cruise. No negatives at all.

European Jewels
16-Jul-2018

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEUniworld service was superb and the team members were outstanding in satisfying the customer needs everyday.
PRODUCTEuropean Jewels cruise is amazing and all the sightseeing tours were excellent

European Jewels
16-Jul-2018

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEFrom the moment we arrived at the ship and the staff hurried to take our baggage from us to the very last minutes when Tobias walked us to the cab for our trip to the airport , we were treated like family . From the cabin stewards to the dining room staff there was no wants not satisfied. The professionalism of the Captain , Tour director and the Lobby staff cannot be overlooked. All the amenities advertised and then some were delivered.
PRODUCTAs previously mentioned , looking for our next Cruise

Bordeaux, Vineyards & Ch?teaux
15-Jul-2018

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEFrom the moment that I got off the plane until I deboarded and went home you all pampered and cared for me as though I were an honored guest in your home.
PRODUCTEvo who took care of my room was kind and friendly. Paul, Agnes, Matt, Nelson and Ava were wonderful, thoughtful and made everyday on the ship very special. AJ was informative and the tour guides were fantastic. Loved the cooking class and the motorcycle ride in Boudreaux. Would have liked more time to shop on the guided walking tour of Boudreaux though. Will definitely do another Uniworld tour again!

Bordeaux, Vineyards & Ch?teaux
15-Jul-2018

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEWonderful friendly crew and Captain!
PRODUCTNice relaxing trip except for having to find my way to the hotel in Paris by myself from the airport, since due to weather I missed my original flight and arrived a day late. Did not learn until after I checked out of the hotel in Paris for the pre extension that the mini bar was complimentary

A Portrait of Majestic France
15-Jul-2018

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEThe service is consistently courteous, efficient and friendly. All crew members are committed to making the experience special for all travelers. We especially appreciated the Uniworld ****** when we transferred from our Bordeaux cruise to our Paris cruise. They made it a seamless transition!
PRODUCTExcursions, food, crew, even the weather was perfect! Thanks for helping us celebrate our anniversary!

Gems of Northern Italy
15-Jul-2018

SERVICE Good +

PRODUCT Poor

SERVICECrew was amazing!
PRODUCTTour guides were good but overall tour quality was less than expected. LotS of hurry up and waiting

Paris & Normandy
15-Jul-2018

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEAmazing service! We were so impressed with the great personalized service. Everything about our river cruise was perfect -- food, entertainment, shore excursions, cabins, and terrific staff!
PRODUCTWe were on a generations cruise and they took care of the younger people creating great experiences for them as well as the older ones in our group. Every day was filled with activities for all ages. Pierre and Lisa were wonderful!

Castles along the Rhine
15-Jul-2018

SERVICE Excellent ++

PRODUCT Good +

SERVICEStaff was friendly and always willing to help with a smile
PRODUCTWould have liked more free time on shore and plans should be made where all customers could do all excursions without filling up

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