TRAVEL INFORMATION
for unexpected changes
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Travel InformationFor unexpected changes

There are no travel updates at this time
WHAT TO KNOW DURING THIS TIME

It’s hard to grasp how much our world has changed over the past few weeks. We find ourselves in challenging times as COVID-19 increasingly impacts our everyday lives. As a community of world travellers, the prospect of staying indoors, social distancing and pausing your travel plans is especially frustrating. We appreciate your understanding as we navigate through these challenging times together. We all believe in the power of travel; its potential to open borders, connect cultures and drive local economies. Let us not forget that during these days and beyond; we will all be better for it. We look forward to welcoming you back to the rivers very soon.

CONTACTING US
We appreciate your patience during this high call volume time. To better serve you, we have created a new way for you to connect with our support teams. You now have the additional option to send us an email. We will just need the guests' last name and booking number along with your request. For a new booking, please provide the date and itinerary that you are interested in booking.

  • If you are a Travel Advisor representing a Uniworld guest, please email us at: Reservations@Uniworld.com or call our reservations line at 1-800-733-7820.
  • If you are a Travel Advisor representing a group booking, please email us at: GroupInfo@Uniworld.com or call our Groups department at 1-800-425-0043.
  • If you booked your cruise directly with Uniworld, please email us at: ConsumerReservations@Uniworld.com or call our Consumer team at 1-800-259-2009.

TEMPORARY POLICY UPDATES

2020 Cancellation Policy (updated March 27th)*
Guests can cancel up to 14 days prior to their departure and rebook with price protection for 2020 or 2021 departures (like for like, excluding September), or receive a Future Cruise Credit to be used in 2020, 2021 or 2022 departures. Airfares booked through Uniworld are subject to airline cancellation fees. Guests also have the option to rebook with one of our Travel Corporation sister brands for 2020, 2021 or 2022.
*Revised cancellation policy as of March 27th, 2020. This supersedes all previous cancellation policies and is subject to change.

HEALTH & SAFETY
We are closely monitoring the coronavirus (COVID-19) developments and will continue to prioritize the safety of our guests and crew. We are aware of the latest travel advisories issued by government agencies and are monitoring all updates issued by the World Health Organization (WHO) and the Centers for Disease Control (CDC).

Precautionary Measures
We have always employed stringent safety and sanitation protocols on each and every one of our ships, and we will continue to do so (with special measures to prevent the spread of COVID-19). We follow the recommendations from CLIA for onboarding procedures, requiring all persons boarding the ship (including guests, crew, service providers, local guides) to complete a questionnaire before entering.

    • All crew receives professional health and hygiene training, including information on how to look for symptoms.
    • All outside railings are disinfected three times per day. The handrails of the gangway are wiped with disinfectant once an hour—or more often if needed.
    • All air-conditioning filters are cleaned and disinfected on each embarkation day before rooming takes place.
    • Crew washes hands frequently when handling guest luggage. Disembarkation luggage is kept separate from embarkation luggage to avoid cross-contamination.
    • All buses and private transfer vehicles are cleaned and wiped with disinfectant before each use.
    • All staterooms are thoroughly cleaned on a daily basis.
    • All guests and crew are required to sanitize their hands when coming back onboard the ship each day, when entering public spaces and before all meals.
    • Click here to view the questionnaire.
    • Guests receive this questionnaire on the transfer from the airport, or at the gangway security point if no transfer is provided.
    • Crew receives this questionnaire a few days before travelling.
    • All others receive this questionnaire at the gangway security point.
    • Boarding will be denied for all external people without a completed questionnaire.
    • The onboard Hotel Manager will be informed if anybody answers a question with a “yes” and a follow-up temperature screening will be conducted. Any individual with a temperature detected at or above 100.4° F / 38° C will receive secondary screening to include a medical assessment and the final decision of whether or not they will be allowed onboard will be at the full discretion of the Captain and Hotel Manager.

How we handle the unexpected

While travel is a wonderful way to see the world, learn about other cultures and relax, it isn’t always without its unexpected surprises—which come from the ebbs and flows of the world as we know it. With that in mind, you can count on the value of Uniworld’s experience and regional knowledge to make sure you enjoy your cruise-tour even when conditions beyond our control occur.

If unexpected conditions occur, we will make decisions that are in the best interest of our guests, our crew and our vessels, and will take the following steps:

  1. We will keep you posted on significant deviations and cancellations
    • We monitor conditions along all our routes throughout the season. We will share updates with you when we deem appropriate.
      • During unusually low/high water periods, a special statement will be posted on this page to inform you of the river conditions.
      • If there is a likelihood that a particular cruise will be significantly impacted, this page will be updated with information about that cruise.
      • In the case of a significant deviation or full cancellation, you will be notified at the email address you provided at time of booking or on your Passenger Information Form.
      • In the case of a significant deviation that becomes necessary after the start of your cruise-tour our onboard/on shore personnel will keep you informed.
  2. We will keep our travel partners, your Travel Advisors, informed
    • If you booked your cruise through your Travel Advisor, please keep in contact with them regarding your cruise, as we will be directly in contact with them if there are any cancellations.

We know that your Uniworld cruise is a very special occasion for you and as such, we will always do everything within our power to handle the unexpected and unforeseen in the best way possible.

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