What Our Guests Say

Every month, we receive reviews and letters from all over the world. Here’s just a small selection of the amazing feedback we receive. We believe it’s what you say that really matters.

See our live reviews as they come in—uncurated, unedited and independently managed by Feefo.

LIVE, UNEDITED REVIEWS - POWERED BY
Jewels of Spain, Portugal & the Douro River (LIS-MAD) 17
23-Sep-2017

SERVICE Excellent ++

PRODUCT Good +

SERVICESomeone always asking if there was anything you needed or that they could do for you.
Honest. I accidentally threw money in the garbage along with other papers I had in my pocket. The woman that cleans the room returned it. As soon as I received it, I remembered having the money in my pocket, which I don't usually do.
PRODUCTEverything was neat and clean. Service was great. The personnel always smiling and cheerful. The organization of the tours was done well. Very good guides with lots of detailed info. Food was good and the set up was still quick for the number of people.
Did not like the fact that three days there was another ship parked along side our balcony. Therefore, you smelled diesel fumes, couldn't use your balcony, had no privacy because you were facing into another bedroom. Waste of $.

Legendary Rhine & Moselle (BSL-AMS) 17
23-Sep-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEWE have traveled with Uniworld often and have always had excellent service. They always go out of their way to make sure that all of your requests are met if they possibly can. The decor of the riverboats is beautiful, they make the best use of their space in the suites.
We still wish they would not put so much salt in their soups and sauces!!! We also found that the River Queen had poor acoustics in both the dining room and lounge making it quite hard for people with hearing aids to here. Those two problems did not deter from the cruise which was wonderful.
PRODUCTIf you wish to 5 star service we would most certainly recommend Uniworld to anyone. A superb experience.

Legendary Rhine & Moselle (BSL-AMS) 17
23-Sep-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEOutstanding. Every single person we came in contact with could not have been more accommodating and pleasant. They went out of their way to make everyone's vacation the best possible experience.
PRODUCTThe itinerary was well planned and everything ran smoothly. There were interesting tours and enough time on your own if that's what you wanted. Beautiful scenery and varied ports. Each town was unique.

European Jewels (AMS-BUD) 17
22-Sep-2017

SERVICE Excellent ++

PRODUCT Good +

SERVICEThe Servers were thoughtful, friendly with a sense of humor. They would accommodate any request.
PRODUCTThere were 2 meals served where the beef was very tough and 1 meal where the Wiener Schnitzel was dry and tough.

Splendors of Italy (MXP-FCO) 17
22-Sep-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEThis is our second trip with Uniworld. The first was the “European Jewels” river cruise (Amsterdam to Budapest) that we took in 2014. That cruise really set the bar for us and was the main reason we signed up for “Splendors of Italy” cruise this September. We can truthfully say that the “Splendors of Italy” tour met that bar. In both cruises it was the Uniworld people who made the trips so special.
PRODUCTIt was exceptional. First and foremost it is Uniworld people who have made our trips so wonderful. They have put together a tour not only filled with wonderful locations, they have integrated those locations with wonderful countrysides and, of course, the fantastic food of Italy.

Delightful Danube & Prague (BUD-PRG) 17
22-Sep-2017

SERVICE Good +

PRODUCT Excellent ++

SERVICEThe boat was comfortable and spacious enough. The service staff was top notch and friendly, making you feel at home. The food was excellent as was the beverage services. I would have given 5 stars except for a lack of more information about places being visited and logistics of excursions. Everything else was top rated.
PRODUCTThe only purchase I maxes was a Uniworld cap which I love.

European Jewels (BUD-AMS) 17
22-Sep-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEMost of the staff were wonderful. Some seemed a little brow beaten by management about passenger comments. Passengers can be quite difficult as I witnessed. It would be nice to have had a more casual dinner option. After a long day of sightseeing I don't want to dress for dinner every night. The point of a trip for me is sightseeing not dressing for dinner. I understand people enjoy occasional more formal evenings but not every night of the trip. Ended up ordering room service most nights to avoid it
PRODUCTEnjoyed it but probably wouldn't river cruise again

European Jewels (BUD-AMS) 17
22-Sep-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEWe would definitely travel with Uniworld again. Friendly courteous staff who were always available to attend to passengers needs. Fabulous staff and beautifully organised cruise.
PRODUCTBeautiful river ship and outstanding service

European Jewels (BUD-AMS) 17
22-Sep-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEEverything was great. We are already recommending
PRODUCTCatering staff were fantastic.

Splendors of Italy (MXP-FCO) 17
22-Sep-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICECustomer service at its best
PRODUCTNothing but the best in all areas

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