What Our Guests Say

Every month, we receive reviews and letters from all over the world. Here’s just a small selection of the amazing feedback we receive. We believe it’s what you say that really matters.

See our live reviews as they come in—uncurated, unedited and independently managed by Feefo.

LIVE, UNEDITED REVIEWS - POWERED BY
European Jewels
27-Jul-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEThe staff & crew were welcoming and courteous. Food & service excellent. A wonderful holiday.
PRODUCTvery good thankyou very much

Castles Along The Rhine
26-Jul-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEThe crew was exemplary in all respects, both professional and personable. The service was friendly and prompt. Everyone was friendly and helpful in all areas.
PRODUCTIt was a truly wonderful experience, now I know what I've been missing. What a way to travel!

Jewels Of Spain, Portugal & The Douro River
25-Jul-2017

SERVICE Good +

PRODUCT Poor

SERVICEI have done many river cruises with Uniworld and other providers but while this was adequate I did not feel that guests were given the" special treatment" .
The crew/staff were not introduced to us and I have no idea who the captain was.
PRODUCTTime in Lisbon and Madrid was excellent but on the cruise the programme seemed to be quite limited.Only two outside entertainers came on board in the evening. The on board pianist was excellent.

Enchanting Danube
24-Jul-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEAlthough we are "well-traveled", this was our first river cruise. It was a fantastic way to explore some very interesting places. I am afraid that this experience with Uniworld will make it difficult to even dare to try another company. No superlatives are enough to describe our experience!
PRODUCTEverything was perfect! From our pre-trip stay in Budapest to our post-trip stay in Prague, we couldn't have had a better time!

Bordeaux, Vineyards & Chateaux
24-Jul-2017

SERVICE Good +

PRODUCT Good +

SERVICEVery friendly. Service in the dining room was sometimes confused. For example three different t people asked if we wanted coffee at breakfast but none of them brought any.
PRODUCTThe rooms were ultra-small. I know that that is the size of the boat but for a Cruise line with Uniworld reputation they should either take that boat offline or fully refurbish with larger room.

European Jewels
24-Jul-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEPersonal service and attention to detail in every area
PRODUCTFrom on board service to shore excursions everything was a great experience

Splendours Of Italy
24-Jul-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEattention to details, high end food and drinks, amazing customer service, excellent management
PRODUCTwe will definitely be back! amazing experience

Castles Along The Rhine
23-Jul-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEIt was extremely good. The cleaning staff were always busy cleaning and so polite when you passed them in the corridors. They were very accommodating with questions and any help needed.
The staff in the restaurant were also so very good. Very polite and very friendly. Extremely well done.
PRODUCTThe tour itself with the excursions was great. So well organised with wonderful tour guides ready to meet us as soon as we departed the ship. Kerstin our tour manager was lovely and very organised. The Castles along the Rhine was wonderful to see too.

European Jewels
22-Jul-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEIt was a fabulous "trip of a lifetime". The ship was beautiful and elegant. The staff, officers, servers, housekeeping, were all friendly and helpful and often fun. The officers and bartender all knew our names within a few hours. The food was delicious, beautifully presented and with so many fresh local ingredients. The entertainment on board as well as the land tours were very well done.
PRODUCTI said it all on the previous item. It was truly the trip of a lifetime.

Bordeaux, Vineyards & Chateaux
21-Jul-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEwonderful in all respects except one aspect. The transfer between the Bordeaux and Paris segments of our trip was not handled well. Our bags did not transfer as they should have {there were six of us continuing on this second leg] and it was pretty awkward and dangerous. Our transfer gal did as well as she could but moving the bags through the train station and the train was not our expectation. It could have resulted in some pretty serious injuries. It fell on the two males to horse some of these bags around. Another transfer vehicle should have been dispatched if the first had an issue.
PRODUCTfood drink and staff was great

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