What Our Guests Say

Every month, we receive reviews and letters from all over the world. Here’s just a small selection of the amazing feedback we receive. We believe it’s what you say that really matters.

See our live reviews as they come in—uncurated, unedited and independently managed by Feefo.

LIVE, UNEDITED REVIEWS - POWERED BY
Danube Holiday Markets (BUD-PAS) 17
17-Jan-2018

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEAll the onboard staff were e.xcellent and nothing was too much trouble. They all made you feel very special
PRODUCTThe ship, the places we went to and the excursions were all perfect for the time of the year that we were there.

Rhine Holiday Markets (CGN-BSL) 17
17-Jan-2018

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEEveryone of the staff were so gracious and helpful
PRODUCTExcellent in every way. !

Danube Holiday Markets (BUD-PAS) 17
15-Jan-2018

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEThe service was the best. I have food allergies and Martin made sure I had the most delicious food available at every meal. He went over and above what I would expect. He even made me a lunch to take on the plane at 5am in the morning. You can't ask for better service than that. All of the staff was pleasant and tried to anticipate our needs before we knew we had any. I would recommend UniWorld to anyone.
PRODUCTEveryone was so pleasant and nice.

European Holiday Markets (VIE-NUE) 17
15-Jan-2018

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEAll employees were very polite and accommodating to every request. They went above and beyond to provide excellent service, especially in the dining room. The room steward also worked hard to ensure that the cabin was clean and well organized.
PRODUCTIn addition to good service on the boat, the local tour guides were knowledgeable, friendly and helped to make the visits very enjoyable.

Castles Along The Rhine
11-Jan-2018

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEAll of the staff were very accommodating.
PRODUCTEverything was great! Loved the Chef's daily soups!

Paris & Normandy
09-Jan-2018

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEStaff on this cruise were clearly overworked but provided excellent, friendly service throughout the cruise.
PRODUCTThe excursions were top-notch. In particular, the guide for the 12-hour Normandy excursion was the best we have every had on a river or ocean cruise.

European Holiday Markets (VIE-NUE) 17
08-Jan-2018

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEDining room and bar service was spectactular
PRODUCTFood...drinks...dining service...room attendant......one little thing...room was too little

China, Tibet & the Yangtze (PEK-PVG) 17
08-Jan-2018

SERVICE Good +

PRODUCT Bad

SERVICEThe cruise manager did a fine job overseeing the dining staff service. The cabin was nice and kept clean. We will continue to travel with UniWorld as overall the experiences have been positive.
PRODUCTWe had a negative experience with the Chinese medicine doctor on board the ship which went unresolved and after taking the time to write to the CEO of UniWorld and never receiving a response we were very disappointed. If it wasn't for the so called "doctor" experience we would have rated the overall experience at four stars. The CEO not responding to a concerned repeat traveler is the reason for the low rating.

Parisian Royal Holiday (CDG-CDG) 17
06-Jan-2018

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEEverything was excellent - all of the staff are so welcoming and attentive. The attention to detail - being collected at the airport on arrival was wonderful - but the organization for departure was exceptional. Martin is a quiet treasure.
PRODUCTHad a wonderful welcome from Daniela, great suite, so well maintained by Mihai, he was really exceptional. Dining experience was a joy - whether you had a dietary restriction or wanted to feast like a king - all options were available. It was obvious that the chef took great pride in the quality of the food presented and took time to speak with all of us for feedback on our experience. All of the serving staff were so positive and took great pride in their work, interacted so well with all the guests. The lounge was a lovely space and Ana (she has such a lovely smile) and her staff were so attentive. The music was wonderful. We had the pleasure of enjoying Greg playing the piano on the afternoon we arrived on board, and then when he was joined by his wife Margret for a lovely evening of music and song after dinner. We also dined in the Bistro - a great escape for just two. A.J. organised such a wonderful array of excursions for us - the information we received each evening was very detailed and aroused our interest for the following day's experience .We had such wonderful guides throughout the trip, so knowledgeable, they passed it on in such an entertaining way that we absorbed a lot more information, and more importantly, retained it. We look forward to planning a further cruise with Uniworld.

Gems of Northern Italy (MXP-VCE) 17
05-Jan-2018

SERVICE Excellent ++

PRODUCT Good +

SERVICEAmazing Service, every need and want taken care of - would definitely recommend to anyone!
PRODUCTLoved being on the boat, staff was wonderful, food was amazing, excursions were a lot of fun, learned so much more than I anticipated and small groups enabled us to make lots of new friends. Ditch the local tour guide in Bologna - she ruined that excursion for us. Ricardo the cruise director was terrific and saved the day.

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