2019 Uniworld US Terms & Conditions
We at Uniworld want to do everything we can to make sure your trip is enjoyable and worry-free. As part of that commitment, we are including the following information about your trip. By confirming the reservation with payment, the guest/travel agent acknowledges that they are aware of and will comply with these terms and conditions.
All fares are per guest in US Dollars based on double occupancy unless otherwise noted. Fares are capacity controlled and are subject to change at any time without notice. Availability of all stateroom categories cannot be guaranteed. Fares for single guests are available upon request. Additional restrictions may apply. If you have purchased your transatlantic or transpacific air with Uniworld and/or you have purchased a cruise-tour package with Uniworld that includes air, your entire package price will be guaranteed at time of initial payment.
RESERVATIONS AND PAYMENTS: A deposit of at least 10% of the cruise-tour fare (cruise-tour plus port charge, plus pre and or post land extensions, less applicable discounts), per person is required within 72 hours of reservation. Final payment is due at least 120 days prior to departure. Reservations will be canceled if final payment is not received in a timely manner. For all guests booking air travel with Uniworld, a separate non-refundable airfare deposit of $450 per person is required at time of booking. Upon receipt of air deposit your airfare, tax and fuel surcharges are final. You may cancel your air within 24 hours of booking and receive a full refund of the airfare deposit.
WAITLISTS: Uniworld may offer guests the ability to be waitlisted on some sold out departures. If you choose to make a waitlist, a fully refundable deposit of $500 per booking is required at the time the waitlist is made and can only be paid by credit card. Uniworld will contact guests when their requested accommodations become available. Pricing will be effective from the date the waitlist request was created. Once a waitlist request is confirmed, standard payment and cancellation policies will apply to the new booking. You can remain on the waitlist until the day of departure, after which the waitlist will automatically cancel and we will refund all monies paid to Uniworld. If you wish to cancel your waitlist before this time, please contact our Reservations department.
ITEMS NOT INCLUDED IN THE PUBLISHED PRICE: These include, but are not limited to, airfares to and from your destination except where specified; airport/departure taxes; excess baggage charges; aircraft seat assignments; cost of passports and visas; taxes; laundry; phone calls; all items of a personal nature; items not included on regular menus; meals not detailed in the itinerary; expenses for additional sightseeing not specified in the itinerary; and health, accident, baggage, or travel protection plans.
COMPLIMENTARY BEVERAGE PROGRAM:
- Europe and Russia: Complimentary beverages onboard: including wine, beer, spirits, specialty coffee and tea, soft drinks and mineral water.
- India, Vietnam & Cambodia: Complimentary house wine, local spirits and beer, soft drinks, tea and coffee will be served throughout the cruise. Onshore lunches include complimentary soft drinks, coffee and tea. Onshore dinners include complimentary house wine, local beer, soft drinks, coffee and tea.
- China: Complimentary house wine, local spirits and beer, soft drinks, tea and coffee will be served at the Explorer Bar, Deck 6 between 3pm-11pm throughout the cruise. Onboard lunches and dinners include complimentary house wine, local beer, soft drinks, coffee and tea. Onshore lunches and dinners include complimentary soft drinks, coffee and tea.
- Egypt: Complimentary house wine, local beer, soft drinks, tea and coffee will be served during lunch and dinner onboard.
Europe, Russia, Asia and Egypt: Gratuities for onboard and onshore personnel (ship staff, crew, Cruise/Tour Manager, local experts, drivers) are included, both during the cruise-tour as well as on any pre- or post-cruise land extensions.
We hope nothing will come between you and your Uniworld vacation. Should you need to cancel your booking or any portion of it, your cancellation must be received in writing. It will be effective on the date of receipt. Cancellation charges, per person and based upon the date of cancellation, are as follows:
**Fare is defined as the cost of any cruise, or land, element purchased from Uniworld. Port charges are refunded if cancellation is received prior to departure. If air is cancelled one hundred and nineteen (119) days prior to departure or less, the full price of your air is non-refundable. See Airline Cancellations for full details.
These cancellation fees are in addition to any cancellation fees that might be levied by your travel agent. There is no refund for unused services or for unused portions of the trip. For true worry-free travel, please see the Travel Protection section of this brochure or visit uniworld.com.
DEPOSIT PROTECTION PROGRAM - 5 YEAR GUARANTEE: Should your plans change and you cancel your booking one hundred and twenty (120) days or more prior to your cruise-tour start date, you will receive a credit of $200 per person, valid for up to five years from date of cancellation. This credit cannot be used as deposit or insurance payment for a future booking and can only be used as a credit (no cash value). Only one credit per person can be applied to each cruise or cruise/tour booked, and is combinable with all current Uniworld promotions.
REVISION FEE: A fee of $35 per person, per transaction, will be charged for any passenger name change; cruise-tour date change (within the same calendar year only) or itinerary change made to a reservation after the booking is confirmed unless the change increases the value of the booking. A passenger name change, cruise-tour date change or itinerary change within one hundred and twenty (120) days of departure will be treated as a cancellation subject to our cancellation policy, and a new reservation must be made. Cancellation fees (as shown above) will apply. Any revision to a booking may result in the loss of a confirmed airline reservation, change fees (refer to the Air Travel change fees section for details) and increased airfare in addition to any charges levied by the airlines, which will be payable by the Passenger.
AIRFARE: Uniworld wants to help make your entire vacation smooth sailing, so we offer great values on airfares from most major cities in the US. Please contact your Travel Professional or Uniworld for the most up-to-date prices. As airfares and schedules are subject to availability, we encourage you to book early. Business Class flights may not be available for flights within the U.S. or Europe and may require travel in economy class. A separate non-refundable air deposit of $450 per person is due for the airfare booked in conjunction with a Uniworld cruise-tour and is required at the time air is booked. Upon receipt of air deposit your airfare, tax and fuel surcharges are final. You may cancel your air within 24 hours of booking and receive a full refund of the cost of the airfare. Once air is booked and deposited, we may issue your air ticket at any time.
AIR TRAVEL CHANGE FEES: If you, as the Passenger, change your air travel itinerary before your ticket is issued, you will be charged a $35 per person change fee (see Revision Fees). This charge will apply each time you make a change. If you change your air travel plans after your ticket is issued, you will be charged a $75 per person per change fee, and you will be responsible for any increase in airfare and/or penalties levied by the airline, which may be up to 100% of the air ticket value.
AIRLINE CANCELLATIONS: You may cancel your air within 24 hours of booking and receive a full refund of the cost of the airfare. If you, as the Passenger, choose to cancel your air arrangements one hundred and twenty (120) days or more before departure, your air deposit of $450 per person will be non-refundable. If air is cancelled one hundred and nineteen (119) days prior to departure or less, the full price of your air is non-refundable.
AIR BOOKINGS AND RESTRICTIONS: TSA regulations require us to collect the full first, middle and last name as it appears on your passport or government-issued ID, as well as date of birth and gender. This information is required before we can book your air. Uniworld is not responsible for denied boarding or reissue costs due to an incorrect name, date of birth, or gender information supplied to Uniworld. Flight itineraries provided prior to ticketing are subject to change without notice. Uniworld is not responsible for any inconvenience or any costs or fees incurred by delays, lost luggage, or disruption of air service. Flight itineraries provided are subject to change by the Air Carrier(s). We recommend you contact the airline within seven (7) days of departure to reconfirm your flights.
SEAT ASSIGNMENT AND SPECIAL SERVICES: Requests for seat assignments, special meals and special services must be made directly to the airline. Not all airlines offer pre-assigned seats, some may charge for pre-assigned seats and any additional charge imposed by the airlines will be at the guest’s expense. Seating is solely under the airlines control, as are itinerary changes, flight delays and schedule changes. Some airfares used by Uniworld are not eligible for frequent flyer mileage.
AIRPORT/SHIP TRANSFERS: If you purchase a Uniworld Air-Inclusive Vacation, you enjoy the special included convenience of scheduled group transfers between the airport and the ship/hotel on the day the cruise or cruise/tour begins, and between the ship/hotel and the airport on the day the cruise or cruise/tour ends. There may be a waiting period between transfers of 2 hours or more unless private car transfers have been purchased. Private car transfers are only available on the cruise or cruise/tour start/end dates. If your flight arrangements arrive/depart outside of these parameters, you must make your own transfer arrangements.
MAKING YOUR OWN FLIGHT ARRANGEMENTS: Should you elect to make your own flight arrangements, Uniworld will provide complimentary scheduled group transfers to/from the ship/hotel as long as your flights arrive/depart in the cruise-tour starting/ending cities in accordance with the dates shown in this brochure and your flight arrangements comply with the Transfer Guidelines as shown below. If your flight arrangements arrive/depart outside of these parameters, you must make your own transfer arrangements. Uniworld will not be responsible for missed transfers due to delayed or cancelled flights, or for missed cruise/trip days, or for extra costs resulting from the foregoing. To qualify for transfers, it is required that flight information and pre-trip arrangements for all passengers making their own flight arrangements be given to Uniworld no later than forty-five (45) days prior to departure and conform to the Transfer Guidelines in the following box:
TRANSFER GUIDELINES: Flights must arrive/depart within the following time limits:
Arrival guidelines for the programs listed below are 5 am – 2:30 pm
- Castles along the Rhine (Amsterdam to Basel)
Arrival guidelines for the programs listed below are 5 am – 3:30 pm
- Delightful Danube (cruise only Nuremberg to Budapest)
- Paris & Normandy (Paris to Paris)
- Brilliant Bordeaux (Bordeaux to Bordeaux)
- Burgundy & Provence (Lyon to Avignon)
- Burgundy & Provence (Avignon to Lyon)
- A Portrait of Majestic France (Paris to Bordeaux)
- Grand France (Paris to Avignon)
- Grand France (Avignon to Paris)
- Parisian Royal Holiday (Paris to Paris)
- Ultimate France (Bordeaux to Avignon)
BAGGAGE FEES: Uniworld allows one (1) suitcase, one (1) carry-on bag, and one (1) personal bag (handbag, computer case, etc.) per person onboard our ships and motorcoaches. Airlines may have additional baggage restrictions and may impose additional fees for checked baggage and/or excess baggage (visit: iﬂybags.com). Additional taxes and surcharges maybe collected by foreign government and nongovernment entities. Keep an eye on your baggage — it is your responsibility throughout the trip. Uniworld is not responsible for loss, theft, or damage to baggage and/or personal belongings at any time during the cruise, or on included transfers and other transportation. A protection plan covering lost, stolen or damaged baggage is available through the Uniworld Travel Protection Plan.
Flights included as part of the cruise-tour itinerary: Should your Uniworld itinerary include one or more flights within the region visited as part of your cruise-tour itinerary, such flights will be in economy class. Should passengers' baggage exceed the airline's limit, excess baggage fees may be levied and will be the passengers' responsibility to pay (visit: iﬂybags.com)
DOCUMENTS: Uniworld will send you a document packet twenty-one (21) to thirty (30) days before your cruise-tour departure date, provided that Uniworld receives your completed Passenger Information Form and your booking is paid in full.
A valid passport is required to travel on all Uniworld programs. Passports must be valid for at least six (6) months after the scheduled return date of the trip. You should check with your travel agent or the US Consulate Service for information regarding necessary visas and other documentation. Non-US citizens must contact the appropriate consular office for entry requirements pertaining to your trip. Any Visa(s) or other documentation required for a particular itinerary is the sole responsibility of the guest. As a courtesy, our website, http://www.uniworld.com in the “Already Booked” section, offers a link to a visa service company where you can obtain additional information. Obtaining and carrying these documents is your sole responsibility; Uniworld will not be responsible for advising and/or obtaining required travel documentation for any passenger, or for any delays, damages and/or losses, including missed portions of your trip, related to improper travel documentation.
Timeless Wonders of Vietnam, Cambodia & the Mekong - 2019:
For entry to Cambodia on northbound cruises (Ho Chi Min City to Siem Reap): our Tour Manager will take care of obtaining Cambodian visas for each Guest while on the tour. Each Guest will need to provide the Tour Manager with their passport, a separate passport photo, and $50 USD cash per person while on the tour for this purpose. The Tour Manager will submit all passports to the Cambodian Immigration Authorities and obtain visas. This will be done onboard the Mekong Navigator prior to entering Cambodia.
For entry to Cambodia on southbound cruises (Siem Reap to Ho Chi Minh City): our Tour Manager or another Uniworld representative will assist guests who are flying into Siem Reap within our transfer guidelines and who provide the flight details to us at least 14 days in advance of sailing. Our representative will assist the guests inside the terminal. Guests must bring $50 USD per person + 1 passport photo. The representative will assist through immigration clearance. After guests will take their luggage and go through customs on their own. Guests arriving earlier than our cruise/tour start date or who do not provide flight information will have to do this on their own at the airport.
A single entry visa is required for Vietnam and must be secured in advance of the trip. Uniworld recommends using a visa service, and partners with Visa Central. Please visit the Visa section of our website under “Already Booked” to determine visa requirements and obtain the correct visa application, or use the link provided below. You may also reach out to Visa Central by phone at the below toll free number. They offer an array of services including passport renewals and adding additional pages to passports.
U.S. passport holders: 1 (877) 955-8624
Other relevant destinations:
For entry to Tibet, a visa is not necessary, but an entry permit is required for all passport holders. Uniworld will provide a Tibet Entry Permit while on the tour for all guests. In order for us to properly arrange for your Tibet Entry Permit in advance, please email a copy of the photo page of your passport as well as a copy of your China visa to email@example.com no later than forty-five (45) days prior to departure. Please include your name and Uniworld booking number in your email.
A single entry visa is required for India.
A single entry visa is required for entry to China.
A single entry visa is required for entry to Russia.
A single entry visa is required for Egypt.
Due to government imposed security/ immigration measures, passport information and emergency contact information are required for all passengers prior to release of documentation.
TRAVEL PROTECTION PLAN: Uniworld makes every effort to ensure that your trip is safe and enjoyable. However, situations beyond our control may occur. Keep in mind that your health plan coverage for a stay outside the US may be limited. We recommend you obtain a travel protection plan. To help provide you with some peace of mind, Uniworld offers a comprehensive travel protection plan.
ITINERARY CHANGES: You can count on the value of Uniworld’s experience and regional knowledge to make sure you enjoy your cruise-tour even when conditions beyond our control occur. The very nature of a river, its sources, and networks of bridges and locks, means that there will be times when weather or other conditions in a region require Uniworld to make adjustments and/or modifications to an itinerary. Although every effort will be made to keep itineraries, vessels, and hotels as they are shown in the brochure, Uniworld reserves the right to substitute itineraries, hotels or vessels. In such cases, we will do everything we can to make sure the locations visited, the excursions taken and the hotels or vessels offered are similar to the ones originally planned. Any changes to itineraries will not result in eligibility for a refund. Itineraries are subject to change without notice and may need to be altered specifically because of water levels, wind factors, or other conditions. Guests who choose to cancel or interrupt their cruise or cruise-tour due to an itinerary change will be subject to our standard Cancellation Policy.
STATEROOM CHANGES: If due to unexpected technical or other unforeseen circumstances, it becomes necessary to change a guest’s stateroom onboard, any change to stateroom category will result in eligibility for a refund equal to the fare difference between the category booked and the category of relocation.
EXTENSIONS/LAND TOURS: Uniworld reserves the right to reschedule and/or cancel land extensions or land tours if the minimum number of participants (20 people) is not met or for safety reasons. If you, as the Passenger, choose to cancel your pre- or post-cruise extension one hundred and nineteen (119) days or less before departure, then please refer to the Cancellation Policy section for the applicable cancellation policy and penalties that will be applied.
ADVANCED, CANCELLED, OR DELAYED SAILING: Uniworld reserves the right to cancel, advance or postpone any scheduled sailing date and may, but is not obligated to, substitute hotels or vessels. Uniworld shall not be liable for any loss to you by reason of any such cancellation, advancement or postponement. In the event of cancellation by Uniworld, your sole right of recourse shall be to obtain a refund of monies paid to Uniworld in connection with such cruise-tour.
SECURITY: Security is a major concern to all of us and the situation globally is constantly changing. Events around the world, coupled with the “Travel Advisories” put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancellation. Risks are involved in travel to any country that may experience security difficulties. You must accept these risks and assume responsibility for your own travel decisions.
HEALTH AND MOBILITY: The Company strives to provide a safe, enjoyable, and memorable travel experience for all passengers. The Company welcomes passengers with special needs or disabilities. However, please note the following:
- Passengers are required to advise the Company at time of booking of any physical, medical, or other special needs that require accommodation. After the time of booking, should a Passenger develop a physical or medical condition that requires accommodation the Passenger is required to advise the Company.
- All guests must ensure they are medically and physically fit for travel. The Company may impose safety requirements necessary for the safe operation of the tour. The Company may also exclude an individual from participating in a tour or an activity if that individual’s participation poses a direct threat to health or safety.
- The Company does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toileting or dressing). A companion capable of providing such assistance must accompany any passenger who requires services of a personal nature.
- The Company does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger’s expense. The Company is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on tour, or for the quality of the care or services received.
- Passengers should be aware some tours include rough terrain, extensive walking over cobblestone streets, uneven pavement, steps and locations which may not be easily accessible or accessible by wheelchair. During the tour, the Company may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities over which the Company has no control. Accommodations on international tours may differ from those in the United States. The Company cannot guarantee disability access or accommodations for passengers traveling on international tours. The Company may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with the Company’s terms and conditions. The Company is not responsible for any costs incurred in the event a passenger is removed from a tour. Passengers agree not to hold the Company or any of its related entities liable for any actions taken under these terms and conditions.
YOUNG TRAVELERS: Guests who are less than 18 years of age must be accompanied by an adult who is 21 years of age or older. Our Generations program is for ages 4-17 (children must be within age-range at time of departure). Please note: Our Generations program departures include programs and services designed for families traveling with children. Adults accompanying children are responsible for their behavior onboard and onshore.
SMOKING POLICY: For the comfort of all our Guests, smoking is only permitted on the sun decks of our ships. Smoking is not permitted on motorcoaches. This policy applies to all forms of smoking materials including vapor e-cigarettes.
DIETS: Please advise the Uniworld reservation agent of specific dietary considerations and we will do our best to accommodate your request. Please also indicate your needs when you complete the Passenger Information Form at uniworld.com/en/already-booked/express_check_in/.
PETS: Pets are not permitted on Uniworld trips.
ATTORNEY FEE PROVISION: This Agreement is deemed to be entered into in Los Angeles, California. The exclusive venue for any action concerning the interpretation, enforcement, or breach of any term, obligation, or duty as contained or related to these Terms and Conditions or any grievance relating to the cruise and/or tour shall be solely in the Superior Court of California, Los Angeles County, Van Nuys District.
This Agreement shall be construed according to the internal laws of California without regard to conflicts of law principles. All guest claims must be submitted in writing and received by Uniworld no later than 60 days after completion of the Uniworld vacation. Guest claims not submitted and received within this time shall be deemed to be waived and barred. In any legal action, arbitration, or other proceeding to enforce, interpret or construe the terms of this Agreement, or concerning any grievance relating to the cruise and/or tour, the prevailing party shall be entitled to recover actual reasonable attorneys’ fees, costs and expenses.
RESPONSIBILITY AND WAIVER: The responsibility of Uniworld River Cruises, Inc. is strictly limited. Uniworld promotes and sells tour programs consisting of certain travel services on the cruise ships (“Vessels”) or other modes of transport (“Transport”). Uniworld does not own or operate any of the Vessels/Transport. The owners, operators and charterers (“Suppliers”) of the Vessels/Transport are independent of Uniworld. Uniworld makes no representations or warranties concerning the Suppliers or the Vessels/Transport. We assume no liability for any acts or omissions of any Supplier including, without limitation, those involving cancellation of tours/cruises, schedule changes, rerouting, delays, damage to or loss of baggage, property damage, equipment failures, accidents, death or injuries to persons regardless of cause, whether or not services are tendered or transportation provided is arranged through Uniworld. Accordingly, you will not have any right to claim or recover against Uniworld as a consequence of any negligent or willful act or failure to act of any Suppliers or the condition or operation of any Vessel/Transport. Notwithstanding anything herein to the contrary, the liabilities and obligations of the Suppliers to you and your rights against the Suppliers, are subject to any and all terms and conditions of the Suppliers’ contract of carriage and any and all governmental/jurisdictional laws and regulations bearing upon or otherwise relating to such rights, liabilities and obligations, including, without limitation, choice of law, jurisdiction of disputes, limitations of liability and limitations on the time to file claims. By utilizing the travel services of the Suppliers, you agree that you will look to such Suppliers for any accident, death, injury, property damage, or personal loss to you or to those traveling with you, and that neither Uniworld nor any representative of Uniworld shall have any liability whatsoever.
CALIFORNIA SELLER OF TRAVEL LAW: Uniworld River Cruises, Inc., is a registered seller of travel in the State of California, CST #2075415-20, and is a participant in the Travel Consumer Restitution Fund. Registration as a seller of travel does not constitute an approval by the State of California. A complete explanation of your rights under the California Seller of Travel Law can be found at oag.ca.gov/travel.
OMISSIONS: Uniworld is not responsible for omissions, printing and/or presentation errors in brochures, on Internet sites, or in any other media where such information may be presented; we reserve the right to make corrections as required.
AGREEMENT: The payment of a deposit and/or the issuance of tickets or vouchers shall be deemed your consent to the terms and conditions as presented herein. It is specifically agreed that this agreement is entered into in Los Angeles County, California, and in the event any legal or equitable action is initiated concerning the interpretation, enforcement, or breach of any term, obligation, or duty as contained or related to these Terms and Conditions, the exclusive venue for such action shall be solely in the Superior Court of California, Los Angeles County, Van Nuys District. This agreement shall be construed in accordance with California law without regard to conflicts of law principles.
TIME OF PUBLISHING: The Terms and Conditions listed are those in effect at the time of printing and remain in effect until replaced. These Terms and Conditions replace all previous versions.
YOUR CRUISE TICKET CONTRACT: Transportation aboard the ship is provided solely by the Suppliers (ship owners and charterers) pursuant to the terms and conditions of the Passenger Ticket Contract that you will receive prior to embarkation. A copy of the Passenger Ticket Contract will be provided with your final documentation or earlier, upon request, or can be viewed on our website at uniworld.com. Please note the Passenger Ticket Contract includes a clause specifying the courts of Basel, Switzerland as the exclusive forum for resolving disputes. The Passenger Ticket Contract is governed by the law of Switzerland and is subject to limitations of liability and time limits for making claims under the Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea, 1974 (“Athens Convention”) and the International Convention on Limitation of Liability for Maritime Claims, 1976 (“1976 Convention”). Where the terms of this Contract conflict with any applicable mandatory provision of law or international convention, including, where applicable, the Strasbourg Convention on the Limitation of Liability in Inland Navigation, 2012 (the “CLNI Convention”), the provisions of that law or convention prevail. Copies of applicable Conventions are available on request.
THE USTOA $1 MILLION TRAVELERS ASSISTANCE PROGRAM: Uniworld River Cruises, Inc., shares the coverage available under the USTOA $1 Million Travelers Assistance Program with other affiliates of The Travel Corporation who, as an Active Member of the USTOA, is required to post $1 Million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA $1 Million Travelers Assistance Program, the advance payments of Uniworld River Cruises, Inc., customers in the unlikely event of Uniworld River Cruises, Inc., bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 Million posted by The Travel Corporation may be sufficient to provide only a partial recovery of the advance payments received by Uniworld River Cruises, Inc. More details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York, New York 10016, or by email to firstname.lastname@example.org or by visiting their website at USTOA.com.