What Our Guests Say

Every month, we receive reviews and letters from all over the world. Here’s just a small selection of the amazing feedback we receive. We believe it’s what you say that really matters.

See our live reviews as they come in—uncurated, unedited and independently managed by Feefo.

LIVE, UNEDITED REVIEWS - POWERED BY
Enchanting Danube
24-Jun-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEAbsolutely wonderful people and services. Would definitely like to travelearn with them again. Have already recommended this cruise to others
PRODUCTVery relaxing. They catered to my every need

Enchanting Danube
22-Jun-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEStaff was superb. When we had cocktails, our drinks were ready for us in advance and at meals, servers knew what to bring. (Thanks Dominic!) Awesome chef. Housekeeper was great. Cruise manager - Agnes - was outstanding. We had the best time.
PRODUCTBest staff. Great accomodations. Fun excursions.

European Jewels
19-Jun-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEI was looked after so well, the crew and service staff always polite greeted me each Time some even remembered my name.
PRODUCTFirst time for me - I felt really spoilt and special. I'll be back!!!

Paris & Normandy
19-Jun-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEPleasant, speedy and caring
PRODUCTWell organised - no request too difficult

Splendours Of Italy
17-Jun-2017

SERVICE Good +

PRODUCT Poor

SERVICEOnly issue was the size of the stateroom; 150 sq ft is too small. First cruise was on a SS with 196 sq ft.
PRODUCTExcellent content but poor presentation. Walking 5 to 7 miles a day on cobblestones is WAY to much for people in their late 60s and early 70s. Business air again was a bust arriving in Milan 12 hours late.

Castles Along The Rhine
16-Jun-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEHigh touch personal service
PRODUCTHigh touch personal service

Bordeaux, Vineyards & Chateaux
15-Jun-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEExcellence was the Uniworld standard on our trip to Bordeaux. The accommodations, the foo and wine, the tuts and program were at the highest level.
PRODUCTSee above comments. Everything about our experience was excellent.

Castles Along The Rhine
15-Jun-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEExcellent
PRODUCTFood and Service was excellent. The on-shore tours were not as we expected.

Delightful Danube & Prague
15-Jun-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEWe enjoyed a restful 7 days, being well looked after.
PRODUCTOur cruise on MS River Beatrice got off to a bad start when she was double-berthed when Jacqui who is disabled could not negotiate the stairs needed to board. After much discussion someone suggested the solution was to 'post' her on a stretcher between the two ships, see photos which did cause some hilarity. Once on board we were shown our excellent suite by Valentin one of the two butlers aboard, unpacked without assistance we began to relax. Dining is a major part of enjoying a holiday, and we were not disappointed, the food was excellent, the service was attentive, and the company of fellow guests welcome. Unfortunately due to low bridges the sun deck was closed or reduced for part of the cruise which was a shame, but access with the stair lift was much appreciated. The 'elegant evening snack' never materialised although we did after a request get some crisps one evening. At least Shandor did deliver two gin & tonics each evening at 6.30 as requested. Special thanks to Jelena who was a darling, so keen to get everything right and proper, even spending time to chat during her hectic schedule.The free laundry service was a bonus and much appreciated being returned perfectly on the day of dispatch. An amusing mention was Jacqui asking Valentin and Shandor one day where the wedding was when leaving for a trip such was their magnificence! We have enjoyed river cruises with other carriers, and found the entire crew on the River Beatrice keen to assist, in particular Zsuzanna Leitert who went out of her way to ensure a couple of Octogenarians had an experience they would remember, much appreciated. The ship did look a little 'tired', not quite up to expectation, perhaps on another occasion we may enjoy that 100% feeling.

European Jewels
15-Jun-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEVery friendly, happy and only to pleased to be of help
PRODUCTGreat service, wonderful itinerary and planning of cruise

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