What Our Guests Say

Every month, we receive reviews and letters from all over the world. Here’s just a small selection of the amazing feedback we receive. We believe it’s what you say that really matters.

See our live reviews as they come in—uncurated, unedited and independently managed by Feefo.

LIVE, UNEDITED REVIEWS - POWERED BY
Burgundy & Provence (AVN-LYS) 17
18-Dec-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEThis was our third river cruise with Uniworld and it did not disappoint. From the moment we boarded in Avignon we were pampered. The staff could not do enough for us. They were always friendly. The staterooms were ultra comfortable. The food was excellent. The tours and guides were wonderful and all the service staff were brilliant.
PRODUCTUniworld went above & beyond expectations. When we left SS Catherine in Lyon at the end of the cruise, my husband left his shoulder bag in the taxi with all our contact details for you inside it. We rang Flight Centre in Brisbane who contacted you and within 48 hours you had found it and sent it on to Uniworld in Switzerland who have promised to send it on to us via Flight Centre. It hasn't arrived yet, but our grateful thanks to the taxi driver, the staff of SS Catherine and all at Uniworld.

Delightful Danube & Prague (PRG-BUD) 17
18-Dec-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEExceptional service with out 'exception' from each member of the staff. Was pleased beyond expectation. A revelation as to how customer service can be managed.
PRODUCTWell thought out itinerary. Would have preferred a little more time in Vienna. Charming small towns and charming, intelligent guides presenting the most interesting their sites offer.

Danube Holiday Markets (BUD-PAS) 17
16-Dec-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEThe service on the ship was PHENOMENAL! Every detail was taken care of and everyone in our group (18 ladies!) was called by name by the crew. They remembered drink preferences after one day and our every need was met. We could not have been more pleased with the staff and service we received on the S.S. Maria Theresa! We especially miss Vladimir!
PRODUCTOur expectations were exceeded in every way! The food was delicious, excursions were fabulous (the guides were knowledgeable and kind) and the crew was amazing! We will absolutely sail with Uniworld again.

Danube Holiday Markets (BUD-PAS) 17
16-Dec-2017

SERVICE Excellent ++

PRODUCT Good +

SERVICEAll the stall were eager to serve your needs and make your stay pleasant..
PRODUCTWish there was more time to enjoy the markets in the dark to enjoy the festive lights.

Danube Holiday Markets (BUD-PAS) 17
16-Dec-2017

SERVICE Good +

PRODUCT Excellent ++

SERVICEWe stayed in Suite 403 which was very nice. Our butler Marco was wonderful. We never had the opportunity to meet Anna who was the person that cleaned up our room daily. I thought that was strange as normally we always meet the room steward.
PRODUCTWonderful ship and we always enjoy the Christmas Market trips.
The only suggestion is to improve the system for "special excursions and opportunities on board". They currently have a rush to the desk when they announce them and many people don't get the opportunity to experience them. My suggestion would be to either have a lottery system where everybody has the same chance of going on the special events or increase the experience to include everybody that is interested.

Danube Holiday Markets (BUD-PAS) 17
16-Dec-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEBrilliant, attentive and personal service. The cabin attendants left the rooms in perfect shape. Our servers were so friendly and accomodating. I especially want to commend Dominick, Vitor, and Martin. The cruise director staff made sure we had a lot of fun. This is much better than other cruise lines.
PRODUCTI loved the itinerary! I loved the pesonal touches in the ship. It truly made me enjoy the holiday spirit.

Danube Holiday Markets (BUD-PAS) 17
16-Dec-2017

SERVICE Poor

PRODUCT Poor

SERVICEThe staff was wonderful. The food was poor to average at best. The tour guide was awful and actually irritating. I witness the Captain of the boat cleaning an ashtray by throwing the butts and ashes into the river. Was horrified. The staff consistently brokedown breakfast and lunch prior to the stated end time, which was sometimes as short as an hour. Always felt rushed. The boat itself was beautiful. Give me the QM2 in the Queens Grill anyday.
PRODUCTNot the five star experience that it appeared in advertizing. The boat was beautiful and most of the staff were extremely nice and accomadating but the food was poor (often buffets), meal service rushed and the tour guide was awful.

Rhine Holiday Markets (CGN-BSL) 17
16-Dec-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEEveryone made me feel special. Special call out to Christian and Kristain!
PRODUCTA fun, festive boutique hotel that sails from town to town serving excellent food and drinks. Many friendly guests added to the party atmosphere.

Danube Holiday Markets (BUD-PAS) 17
16-Dec-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICENo detail was too small for Uniworld to think of and respond to. The waiters would remember what we liked to drink, no matter what table we were sitting at. Our maid was lovely, and took wonderful care of our room. Everyone was so friendly, and the tour guides were knowledgeable and added so much to the tours.
PRODUCTAgain, no detail was too small for Uniworld to consider and respond to.

Grand France (CDG-AVN) 17
15-Dec-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEFood and service from the serving staff, drinks, meals, Tours was impeccable
PRODUCTWe felt that the entire staff was fully invested in making our trip perfect !

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