What Our Guests Say

Every month, we receive reviews and letters from all over the world. Here’s just a small selection of the amazing feedback we receive. We believe it’s what you say that really matters.

See our live reviews as they come in—uncurated, unedited and independently managed by Feefo.

LIVE, UNEDITED REVIEWS - POWERED BY
Enchanting Danube (BUD-PAS) 17
21-Oct-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEAmbience and all services excellent! We have already booked another cruise for 2018.
PRODUCTEach day was unique and totally enjoyable.

Jewels of Spain, Portugal & the Douro River (MAD-LIS) 17
20-Oct-2017

SERVICE Excellent ++

PRODUCT Good +

SERVICEThe service was great and the Portuguese staff were outstanding.The ship was a bit dated but the food,wine,and personnel more than made up for any shortcomings.
PRODUCTI was mildly disappointed in the land portion of the trip,mainly the uncomfortable bus from Porto to Lisbon.

Castles Along the Rhine (BSL-AMS) 17
20-Oct-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEUnbelievable! We laughed that the crew knew what we wanted before WE knew it! Out on the deck, they brought us blankets, they brought up hot drinks multiple times and whenever it rained, they ran around picking up all the cushions to ensure they didn't get wet, they immediately put them back out once the rain had passed.
PRODUCTWe had a great time! Uniworld had a complete package, we literally paid for nothing! We had daily excursions, choices and they took us from door to door. One day, we took bikes and road 15 miles to re-connect with the ship. What an amazing vacation for us (my siblings and I) to enjoy with our aging parents and it gave everyone choices according to their mobility.

Highlights of Eastern Europe (BUD-BUH) 17
20-Oct-2017

SERVICE Excellent ++

PRODUCT Good +

SERVICEThe staff, from our cabin steward to waiters in dining room, were excellent!
PRODUCTOnly downside was that rooms were horribly cramped and public areas overcrowded at times.

Highlights of Eastern Europe (BUD-BUH) 17
20-Oct-2017

SERVICE Poor

PRODUCT Poor

SERVICEService was excellant
PRODUCTNot much to see compared to other uniworld trips

Highlights of Eastern Europe (BUD-BUH) 17
20-Oct-2017

SERVICE Good +

PRODUCT Poor

SERVICEWith the exception of George (Engineer) staff was always helpful and courteous. The you man Jossip that cleaned my cabin, service manager, hotel manager and captain all very good. I feel they are hampered somewhat by your system.
PRODUCTCabin was shabby and not very clean ( I have pics). On arrival bad smell required chemicals. The last two days could not adjust thermostat beyond 20-25 otherwise smoke smell. With the exception of Croatia the excursions and guides were mediocre. The food was good but that is not the most important thing to me. At the end of the cruise we never saw staff again. This is so different from Tauck tours I have taken. I will never use you again.

The extension was not acceptable. Romulus was really good but that was all. The two excursions offered were lame. I took the one to the village. For 69 Euro I received a ride, 15 minute walk and entrance to a small bad museum.

Splendors of Italy (MXP-FCO) 17
20-Oct-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEThe entire staff was warm and friendly and very professional. I felt like royalty every minute on-board. I would and have recommended Uniworld to friends.
PRODUCTI am not sure what you are asking

Highlights of Eastern Europe (BUD-BUH) 17
20-Oct-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEThe staff was excellent in customer service. The servers remembered little details about our preferences. The room was always immaculate. It seemed that everyone went above and beyond to make our cruise wonderful.
PRODUCTBesides the staff going above and beyond, the excursions were interesting. the guides were well informed, friendly and eager to share their love of their country.

Highlights of Eastern Europe (BUD-BUH) 17
20-Oct-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEThe butler service was so attentive, genuine, and artfully done. I hugged both Sandor and Feline when we left. They made such a difference when I was "under the weather."

The guides were easy to understand and many had quite the sense of fun and humor. Food was very good but oatmeal was too mushy for my taste. Bread and soups were a highlight.
PRODUCTMirela was delightful and explicit with instructions. She is very good at herding cats! She and the whole crew seemed to genuinely enjoy their work. Mirela's talk about growing up in Romania was a highlight.

European Jewels (BUD-AMS) 17
19-Oct-2017

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEThis was our third uniworld river cruise and every one has been excellent. The staff are supurb and the trip was well planned and the ground trips were very well organized.
PRODUCTthe ship was well appointed and the staff and meals were excellent. The sinks in the bathrooms could have been smaller so you didn't keep bumping into the jut out.

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