What Our Guests Say

Every month, we receive reviews and letters from all over the world. Here’s just a small selection of the amazing feedback we receive. We believe it’s what you say that really matters.

See our live reviews as they come in—uncurated, unedited and independently managed by Feefo.

LIVE, UNEDITED REVIEWS - POWERED BY
Ultimate European Journey
18-Jul-2018

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEThe phone calls I had with the company was professional.
The cruise on the River Dutches was excellent then sadly had to be moved to the Princess, that was nice to but the Dutches and crew/staff were great.
thanks for a great trip.
PRODUCTThe phone conversations with your staff was professional.
The cruise was great. The River Dutchess crew/staff were excellent.
Then sadly had to be moved to the Princess, that was good, but preference was the Dutchess.

Enchanting Danube & Prague
18-Jul-2018

SERVICE Excellent ++

PRODUCT Good +

SERVICEAll service personnel were friendly, helpful and professional.
PRODUCTThe cruise was great. Service was impeccable. The only negative was the cost of options.

Jewels of Spain, Portugal & the Douro River
18-Jul-2018

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEWe really enjoyed all of the staff on-board!!!! We loved that they were willing to show us the kitchen, and people could have a tour of the bridge, wheelhouse?? etc. very accommodating, friendly, and top notch service all around.
We loved our room, and the cruising along the river, where you can sightsee the entire way, which you really can't do on the big ocean cruises. Dining was top notch, and Miguel, our musician in the lounge was lovely, talented and entertaining. I also loved that everything was included in the price including, all of the escorted tours of the lovely places we visited throughout Portugal, and the Unesco world heritage sites, entrance fees, museums, etc. and all of the guides were top notch professionals with degrees in Art and History, so all tours were very informative and interesting. My husband has a very small suggestion to make, that he apparently could not find a music channel on the tv in the room......so really......no complaints whatsoever! We had an awesome time with all the Uniworld staff and guides, etc, and would recommend to anyone.
PRODUCTrefer to previous comments

Jewels of Spain, Portugal & the Douro River
18-Jul-2018

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEThe service onboard was simply excellent! We were so pleased to have Ricardo as our Cruise Director again, and to see Roberto working with Andre on the Hotel side. Anna in the Dining Room was also excellent--when we told her and Andre that my husband had difficulty hearing in the dining room, they arranged for us to have a table in the Al Fresco Room each evening. Anything we even mentioned, appeared or happened right away!
PRODUCTEverything in Madrid and on the ship was excellent--service, guides, food, wine, entertainment--all of it. The Lisbon portion, though, was not at all up to those same high standards.

Delightful Danube & Prague
18-Jul-2018

SERVICE Excellent ++

PRODUCT Good +

SERVICEI enjoyed this cruise tremendously. It was my second. The staff were incredibly helpful and cheerful, especially the team that cleaned our room.
PRODUCTI found the cruise to be a wonderful experience. The tour guides were really informative and the food was generally quite good. Loved the champagne and wine pairings. Vegetarian food was nicely presented but could use a little more variety in the approach. Singers were amazing.

Imperial Waterways of Russia
18-Jul-2018

SERVICE Good +

PRODUCT Good +

SERVICEThis is not a typical Uniworld cruise in that they are "rented" ships and have local provided staff. Altho the dining room servers where pleasant and attentive to the level of their training, they were not as professional as on previous trips with authentic Uniworld staff.
PRODUCTWas not as good as typical Uniworld cruises, altho better than I had expected with the rented ships and local staff. The visa application process is difficult and expensive, but I am pleased that I went to Russia -- it was very interesting. Great art and architecture. Moscow was a surprise -- so clean and organized for such a huge city. Great subway to get around. Food on board was very good. Guides generally good. Excellent concierge (Kalinka). Helped us arrange private guides and shared expertise with local travel arrangements.

Jewels of Spain, Portugal & the Douro River
18-Jul-2018

SERVICE Excellent ++

PRODUCT Good +

SERVICETheir service was exceptional.
PRODUCTNot your fault - The weather was awful

Jewels of Spain, Portugal & the Douro River
18-Jul-2018

SERVICE Poor

PRODUCT Good +

SERVICEsmall rooms. our suite was very nosey .
PRODUCTthe food was good, Artur was great in the dinning room and Cate did a great job on our suite.my wife has a food issue, but Artur was able to take care of the issues, he was a big help. The noise in the suite was the big issue, could not sleep. the entire staff was great.

Castles along the Rhine
18-Jul-2018

SERVICE Excellent ++

PRODUCT Excellent ++

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Enchanting Danube & Prague
18-Jul-2018

SERVICE Excellent ++

PRODUCT Excellent ++

SERVICEService was always courteously given with a smile. We had two children with us and they were treated with respect and a fun approach, appropriate to their ages. These people are well-trained and never overly servile. Great work!!
PRODUCTHaving cruised a number of times, I appreciate the sincere and courteous service given. The itinerary was excellent and well-planned. The ship itself was beautiful.

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