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Uniworld Security

WE'VE TAKEN CAREFUL MEASURES so you can travel without worry.

As an experienced traveller you are well informed, prepared and mindful. Uniworld approaches every cruise with that same thorough diligence. Stringent security and sanitation protocols onboard our ships are nothing new to us. They not only remain our top priorities but are being escalated as we face the current challenge. As we learn more from Cruise Line International Association (CLIA) and the World Health Organization (WHO) we will look to adopt their health and safety recommendations and continue to update for your added peace of mind.

Health and safety assurance—always a priority for your cruise experience.

SAFETY & SECURITY PROTOCOLS*

  • All outside doors and access to the interior of the ships are locked when docked. Only registered guests can access the ship using a key card.
  • All guests and luggage are verified against the manifest at check-in.
  • Guests have 24/7 access to the front desk.
  • Key card scanners with facial recognition are utilized at the gangway.
  • Cameras are present at the entrance of the ship and in public areas, and are monitored by our reception staff.
  • Trained security staff are posted at the gangway 24 hours a day.
  • Ships are patrolled by trained staff 24/7.
  • All deliveries are thoroughly inspected before being brought onboard.
*Note: Security features implemented on Uniworld owned and operated ships only. Security features may differ by itinerary.

 

COVID-19 FAQs: Before your cruise Expand all

Will I need to have had the COVID-19 vaccination to be allowed to travel with Uniworld?

Yes, all guests on Uniworld cruises or cruise/tours through 31 December 2022 are required to be fully vaccinated against COVID-19 to travel.

The health and well-being of our guests and crew is our number one priority. In keeping with our duty of care towards both, we have made the decision to require proof of full vaccination upon embarkation until further notice.

Additionally, many onshore venues in the countries we travel to, such as museums, restaurants and historical sites are now requiring proof of full vaccination in order to enter.

Young children who are not eligible to be vaccinated based on their age will be exempt from this vaccination requirement, however, they will be asked to provide a negative PCR or Antigen test result taken within 72 hours of embarkation.

Please note: for itineraries that begin in the Netherlands and sail into Germany, all guests age 6 and older are required to be vaccinated to comply with German regulations.

What are the entry requirements for the countries I will visit?

Please note that guests will need to comply with any specific requirements imposed by airlines and/or governments, which may differ from the above and may include proof of full COVID-19 vaccination. Please check with your airline and see our Travel Requirements page for more details.

How can I show you that I have been vaccinated?

Upon embarkation, guests will be asked to present their original COVID-19 vaccination record to show full vaccination, with the final dose administered no less than two weeks prior to embarkation.

As individual cities, countries and onshore venues may also require proof of vaccination at any point during the trip, we highly recommend taking a picture of any paper vaccination record in case of loss of the original and bring any digital records that you may have been issued.

Please note that guests will also need to comply with any specific requirements imposed by airlines and/or governments, which may differ from the vaccine requirements listed above and may include proof of full COVID-19 vaccination. There are several resources available to help find this information, including the official government website for each country and the Travel Requirements section of the Uniworld website.

Will Uniworld be assisting with any mandatory testing required prior to, during or post cruise?

Any testing that is required prior to the start of the Uniworld cruise or cruise/tour will be the responsibility of the guest.

Certain countries may require COVID-19 tests mid-cruise. If a country we cruise in/through requires tests mid-cruise, Uniworld will facilitate testing onboard and cover those expenses.

Tests that are required onboard for the re-entry to a guest’s home country will be at the expense of the guest; however our onboard team will help facilitate those mandatory tests with as little impact as possible to the guest experience.

It is the responsibility of the guest to make sure they understand the specific requirements of the countries they are travelling to prior to their trip. There are several resources available to help find this information, including the official government website for each country as well as the Travel Requirements section of the Uniworld website.

What happens if someone on my cruise gets sick?

If a guest gets sick while travelling with Uniworld, we will need to evaluate the situation on a case-by-case basis and follow the advice of local government and health authorities to determine whether or not the cruise will proceed. We will be on hand to facilitate any required distancing or testing and ultimately, we will take care of you and be with you every step of the way until you are on your flight home.

We strongly encourage our guests to obtain travel insurance to cover situations like these. Learn more here.

What happens if my destination still has travel restrictions by the departure date of my cruise?

In the event that this happens, we will reach out to impacted guests in advance of their cruise to assist in changing their travel plans.

In the current environment, travel requirements by country are fluid and can change at any time. It is important for guests to make sure they understand the specific requirements of the countries they are traveling to prior to their trip. There are several resources available to help find this information, including the official government website for each country as well as the Travel Requirements section of the Uniworld website.

In addition to vaccination and/or testing, what extra steps do I need to take prior to travelling?

We ask that guests adopt the physical distancing and hygiene best practices as required by their country/state of origin prior to their trip. Guests will also be required to complete Uniworld's Travel Declaration prior to embarkation.

Are The Travel Corporation (TTC) and Uniworld financially sound?

Uniworld is a proud member of TTC, a family owned and operated business with over a century of experience. As such, we’ve remained stable and solvent despite the difficulties caused by the pandemic. TTC's incredible legacy, financial strength and integrity mean you can have peace of mind knowing your money is safe. You can read TTC Chief Executive Brett Tollman's letter of reassurance to all guests here.

COVID-19 FAQs: During your cruise Expand all

What health and safety protocols do I need to follow onboard?

Guests will be asked to follow all health instructions—whether noted in physical signage, or requested from our crew. Our expanded COVID-19 protocols for guests include but are not limited to the following*:

  • All guests must complete a Travel Declaration prior to embarkation.
  • All guests must and will have their temperature taken throughout the cruise using touchless technology.
  • All guests are asked to sanitize their hands when entering public spaces, when coming back onboard the ship each day, and before each meal.
  • Any onboard payments are processed using a contactless payment method and credit card machines will be wiped after each PIN entry.

PLEASE NOTE: While we believe these protocols to be the appropriate steps in protecting the well-being of our guests and crew, we will continue to monitor the COVID-19 response globally and will update our protocols accordingly and in the best interest of our guests and crew.

*Health and safety features may vary on ships not owned and operated by Uniworld for certain non-European itineraries. Nonetheless, ships not owned and operated by Uniworld do adhere to high standards for sanitation and safety.

Will I need to wear a mask during the cruise?

Guests will be required to wear a mask while walking around public areas, such as the corridors or the lobby, and when the required distancing to others cannot be maintained. Masks can be taken off when seated in the lounge and restaurant. While onshore, all guests and crew are subject to local mask guidelines. In some locations a high-rated respirator mask such as FFP2, N95/99, or KN95 may be required. Please pack any personal protective equipment (PPE) and sanitizers that you require.

Will I need to wear a mask while on the motorcoach (bus)?

Guests will be required to wear a mask while travelling in the motorcoach (bus).

What will mealtimes look like onboard?

Dining onboard will be similar to how it was prior to COVID; however, we’ll now have the opportunity to serve our guests directly during the breakfast and lunch buffet with the removal of self-service. Dinner will continue to be served à la carte.

Most Uniworld ships have a choice of restaurants onboard, all of which will be open for service. Plus, we will continue to offer room service 24 hours a day.

How will the ship be kept clean and made to ensure it is germ-free?

Housekeeping staff disinfect all public area touch points and hot spots throughout the day, including all handrails and door handles. All staterooms and suites are thoroughly cleaned on a daily basis and air-conditioning filters are cleaned and disinfected on each embarkation day before rooming takes place.

Additionally, we have invested in an e-Mist electrostatic spraying system to disinfect our ships on a regular basis and we have added advanced air filtration systems to our restaurants and lounges.

How will Uniworld look after my health and safety onshore?

In addition to closely vetting all of our onshore partners to make sure they follow our strict standards, we require all buses to be cleaned and wiped with disinfectant before each use. Your personal Vox boxes are also sanitized prior to embarkation and after each excursion.

How will luggage be handled to avoid cross-contamination?

Crew wash their hands frequently when handling guest luggage. Disembarkation luggage is kept separate from embarkation luggage to avoid cross-contamination.

What health and safety protocols will the crew be following onboard?

All crew receives professional health and hygiene training (HACCP) by an external consultant before each ship begins its sailing season, including training on how to look for symptoms. Crew members strictly adhere to social distancing requirements, are required to wear masks at all times and wash and sanitize their hands frequently. Hand sanitizer is readily available and mandated for use in all crew areas.

For the safety of our crew and guests, all crew undergo regular health screenings and temperature checks, and are quarantined immediately if symptoms are present. Crew quarters are sanitized regularly, and all crew meals are served (with no self-service allowed).

Will I be refunded for missed inclusions?

Please be assured that we are a responsible and conscientious cruise line with a reputation for providing incredible experiences for our guests. While some inclusions may be subject to change or closures, wherever possible we will find alternative solutions to ensure our guests’ experience is still a remarkable one.

Temporary Policy Updates Expand all

The Uniworld New Zealand Assurance Policy

To help you make future travel plans with absolute confidence and total flexibility, we have added the Uniworld Assurance Policy. This gives you:

  • Total Flexibility when you book and pay in full with Uniworld.
  • You can amend your booking with no penalty up to 60 days before departure.
  • Get a full refund, minus a $250 per person administration fee, no questions asked, up to 120 days prior to departure.
  • Choose a Future Travel Certificate that can be used on any TTC family of brands valid for use within 2 years and fully transferable.
  • Gold Seal Protection is also available.

Terms & Conditions

The Uniworld New Zealand Assurance Policy is available on all new New Zealand bookings made from 22 February 2021. European cruises can be amended up to 60 days prior to departure. Exotics and Rail itineraries can be amended up to 120 days prior to departure. Changing your departure date is subject to availability, seasonality and price changes. Future Travel Certificates (FTC) can be redeemed at any time, for travel within 24 months of issue. FTCs are electronic and funds are held on file with Uniworld. FTCs are issued for the full value of the monies paid to Uniworld. They can be used towards any new Uniworld or U by Uniworld cruise/cruise-tour or any TTC holiday. Air penalties and other third-party non-refundable fees (when applicable) are not included in this certificate. Restrictions on travel dates may apply, as well as limits on combinability with other offers; please call for details. To redeem, please notify our Reservations Department or your travel advisor. FTCs will be applied as a non-refundable payment to your next booking. Once redeemed, should your travel plans change 120 days or more prior to the departure date of the new reservation a new FTC will be issued in the same amount less any non-refundable items on the booking. Should your plans change less than 120 days prior to departure the certificate cannot be reissued or transferred to a new reservation, as per our regular booking terms and conditions. The cruise portion of the certificate can be redeemed on a booking with any of the Travel Corporation sister brands by booking directly with the brand. For added flexibility, we have made FTCs transferrable at any time prior to 31 December 2022 with the original owner’s written authorisation. Limit one FTC per person per booking. FTCs, or unused portions thereof, cannot be redeemed for cash. For further information, please contact Uniworld New Zealand.

PERSONAL RESPONSIBILITY – COVID-19 WARNING

We have introduced enhanced hygiene protocols—for you, our other guests and our team members.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the New Zealand Ministry of Health, senior citizens and guests with underlying medical conditions are especially vulnerable.

We ask that you please take personal responsibility for your well-being. This begins with packing any personal protective equipment and sanitizers you require. Please adopt physical distancing and hygiene practices throughout your pre-trip travel arrangements and follow all health instruction whether physical signage, or requests from our professional staff, once you are holidaying with us.

In choosing to travel with Uniworld, you voluntarily assume all risks related to exposure to COVID-19.

Let’s help keep each other safe and healthy.

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