Service is at the heart of everything we do. We treat our guests like family–a philosophy instilled in our company culture as a family-owned business with 100 years in the hospitality industry. It’s the driving force behind our guest-centric atmosphere and the reason you leave your cruise feeling like part of the family.
NO REQUEST IS TOO LARGE
At Uniworld, we all live by the credo “No request is too large, no detail is too small.” Our goal is to give you the unique and unforgettable experiences you seek, with the personalized, industry-leading service you deserve.
TINY NOTICEABLE TOUCHES
The tiniest details often draw the brightest smiles. Our staff’s passion is apparent in their matchless attention to your interests, like remembering your drink order from day one, or venturing off the ship to surprise you with chocolates from a local shop you mentioned in passing.
2.3 TO 1 GUEST-TO-STAFF RATIO
With one of the best guest-to-staff ratios on the river, each guest receives our crew’s full attention and unmatched attention to detail.
Our butlers are trained to the same standards of excellence required by Buckingham Palace, educated under the tutelage of Zita Langenstein at England’s Ivor Spencer Butler School. Each assumes the role of butler 100% of the time, and doesn’t moonlight in other roles, enabling him or her to focus fully on making your cruise one to never forget.
Butler service not available in Russia, Egypt, India and Asia.