TRAVEL INFORMATION for unexpected changes
WHAT TO KNOW DURING THIS TIME
Water levels on portions of the Rhine, Main, and Danube are currently running lower than usual for this time of year. The vast majority of Uniworld sailings are operating as planned, and our teams are monitoring conditions closely so that any itinerary adjustments, if needed, are made thoughtfully and with guests' best interests in mind.
Because river levels can shift quickly, sometimes within days, we build itinerary decisions around the most current data available, not forecasts made too far in advance. When a change is needed, our goal is always continuity of experience: alternate embarkation points, a different ship, a well-chosen hotel stay, or motorcoach transfers that keep the destinations at the heart of your journey.
Sailing in August: We're reviewing each August departure individually and shaping the strongest possible plan for every sailing affected by current conditions. Because rivers can change day to day, we're holding final details until we're confident they're accurate, rather than sharing information that might change. If your voyage needs adjusting, we'll reach out directly with confirmed plans, no need to call ahead. We know the wait can test your patience, and we appreciate it as we get this right.
Sailing in September or October: It's still early to assess conditions for these dates. We'll continue watching the rivers as your departure approaches and will be in touch with you or your travel advisor if anything changes.
How we handle the unexpected
While travel is a wonderful way to see the world, learn about other cultures and relax, it isn’t always without its unexpected surprises—which come from the ebbs and flows of the world as we know it. With that in mind, you can count on the value of Uniworld’s experience and regional knowledge to make sure you enjoy your cruise-tour even when conditions beyond our control occur.
If unexpected conditions occur, we will make decisions that are in the best interest of our guests, our crew and our vessels, and will take the following steps:
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We will keep you posted on significant deviations
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We monitor conditions along all our routes throughout the season. We will share
updates with you when we deem appropriate.
- During unusually low/high water periods, a special statement will be posted on our Port Locations page to inform you of the river conditions.
- If there is a likelihood that a particular cruise will be significantly impacted, our Port Locations page will be updated with information about that cruise.
- In the case of a significant deviation or full cancellation, you will be notified at the email address you provided at time of booking or on your Passenger Information Form.
- In the case of a significant deviation that becomes necessary after the start of your cruise-tour our onboard/on shore personnel will keep you informed.
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We monitor conditions along all our routes throughout the season. We will share
updates with you when we deem appropriate.
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We will keep our travel partners, your Travel Advisors, informed
- If you booked your cruise through your Travel Advisor, please keep in contact with them regarding your cruise, as we will be directly in contact with them if there are any cancellations.
We know that your Uniworld cruise is a very special occasion for you and as such, we will always do everything within our power to handle the unexpected and unforeseen in the best way possible.