Contact Us
Uniworld Boutique River Cruise Collection
17323 Ventura Boulevard
Los Angeles, CA 91316
For reservations, please contact your local Travel Professional or contact Uniworld at:
Toll Free: 800-257-2407
Telephone: 818-382-7820
Facsimile: 818-382-2709
Email: info@uniworld.com
Reservations Hours are:
Monday–Friday from 6:30 am to 5:30 pm (PT)
Saturday from 7:00 am to 3:30 pm (PT)
Closed on Sundays
Holiday Hours:
Saturday, December 23rd – Monday, December 25th: Our office will be closed
Tuesday, December 26th – Friday, December 29th: Our office will be open from 7:00 am to 3:30 pm (PT)
Saturday, December 30th – Monday, January 1st: Our office will be closed
Standard Reservation Hours will resume on Tuesday, January 2nd.
Group Department:
Toll Free: 800-425-0043
Email: groupinfo@uniworld.com
Group Department hours are:
Monday–Friday from 6:30 am to 5:30 pm (PT)
Closed on Saturdays and Sundays
Sales Department:
Toll Free: 800-868-7905
Facsimile: 818-382-7654
Email: sales@uniworld.com
Sales Department hours are:
Monday–Friday from 7:00 am to 4:00 pm (PT)
Closed on Saturdays and Sundays
Consumer Media inquiries:
Devyn Barker
Decker/Royal agency
1-646-650-2186
Email: uniworld@deckerroyal.com
Please visit our Media Center for more information.
Guest Relations:
Toll Free: 800-257-2407
Facsimile: 818-382-2722
Email: customerservice@uniworld.com
Careers:
Please visit Uniworld’s Careers page for information about available job opportunities.
After Hours Support:
After Hours and Emergency Contact: afterhoursemergency@uniworld.com
If you are experiencing any travel delays, please contact the ship for the location before making your way there. You will find the phone number for the ship on your cruise ticket. If you have a scheduled transfer, you may call the number listed on your cruise ticket to see if an alternate transfer can be arranged. If you are unable to join a scheduled transfer due to flight delays, please make your own way to the ship/hotel and save your receipt to claim with your travel insurance.
If you are delayed returning home due to a cancelled flight, please work with the airline to rebook your flights. In most cases the airline, and not Uniworld, will be in control of the ticket. You can request accommodation on alternate airlines if they do not have the flights or class of service you booked. Ask for documentation of any cancellation or downgrade so that you can claim this with your insurance provider.
Insurance: Guests who have purchased travel insurance through Uniworld have access to 24/7 travel assistance through CareFree Travel Assistance. Phone: 877-303-5909 or, from outside the US or Canada, 516-342-4594. You may have access to a similar service if you purchased insurance through a different carrier.
Uniworld Port Locations (contact ship to confirm location): uniworld.com/ports