Contact Us
Uniworld Boutique River Cruises
Level 21, 321 Kent Street, Sydney, NSW 2000
If you need assistance while travelling to your Uniworld program, please click here.
For reservations, please contact your local Travel Professional or contact Uniworld at:
Customers Phone: 1300 370 792
Travel Advisors Phone: 1300 780 231
Email: reservations@uniworldcruises.com.au
Reservations Hours: Monday - Friday from 8:30am to 6:00pm (AEST)
Group Department:
Toll Free: 1300 780 231
Email: au.groups@uniworld.com
Group Department hours: Monday - Friday from 9:00am to 5:00pm (AEST)
Media inquiries:
Alice Ager
Phone: 0402 971 905
Email: alice.ager@ttc.com
Please visit our Media Centre for more information.
After Hours Support:
After Hours and Emergency Contact: afterhoursemergency@uniworld.com
If you are experiencing any travel delays, please contact the ship for the location before making your way there. You will find the phone number for the ship on your cruise ticket. If you have a scheduled transfer, you may call the number listed on your cruise ticket to see if an alternate transfer can be arranged. If you are unable to join a scheduled transfer due to flight delays, please make your own way to the ship/hotel and save your receipt to claim with your travel insurance.
If you are delayed returning home due to a cancelled flight, please work with the airline to rebook your flights. In most cases the airline, and not Uniworld, will be in control of the ticket. You can request accommodation on alternate airlines if they do not have the flights or class of service you booked. Ask for documentation of any cancellation or downgrade so that you can claim this with your insurance provider.
Uniworld Port Locations (contact ship to confirm location): uniworld.com/ports