Frequently Asked Questions
- Q: What types of unforeseen circumstances are possible on a river?
A: The very nature of a river, its sources, and networks of bridges and locks, as well as fluctuations in weather conditions means that there will be times when circumstances require Uniworld to make adjustments and/or modifications to an itinerary.
Although every effort will be made to keep itineraries, vessels and hotels as they are marketed, Uniworld reserves the right to cancel, advance or postpone any scheduled sailing date and reserves the right to substitute itineraries, hotels or vessels. In such cases, we will do everything we can to make sure the locations visited, the excursions taken and the hotels or vessels offered are similar to the ones originally planned.
Because conditions can change quickly and fluctuate throughout the season, it may not be possible to determine if a deviation will be significant prior to the start of a cruise.
- Q: What is a “Significant Deviation”
A significant deviation is one which affects more than 48
continuous hours of a scheduled itinerary, AND:
- Requires us to move guests from a ship to a hotel, OR
- Requires guests to be transported to a location by coach more than 2 hours above and beyond the original trip.
- Q: What is Uniworld’s refund policy when changes to itineraries occur due to unforeseen circumstances?
A: As noted in our Terms & Conditions, itineraries are subject to change without notice and may need to be altered specifically because of water levels, wind factors, or other conditions. If you choose to cancel or interrupt your cruise or cruise-tour due to an itinerary change, you will be subject to our standard Cancellation Policy. In the event of cancellation by Uniworld, your sole right of recourse shall be to obtain a refund of monies paid to Uniworld in connection with such cruise-tour. However, please know that any changes to itineraries will not result in eligibility for a refund.