It’s hard to grasp how much our world has changed over the past few weeks. We find ourselves in challenging times as COVID-19 increasingly impacts our everyday lives. As a community of world travellers, the prospect of staying indoors, social distancing and pausing your travel plans is especially frustrating. We appreciate your understanding as we navigate through these challenging times together. We all believe in the power of travel; its potential to open borders, connect cultures and drive local economies. Let us not forget that during these days and beyond; we will all be better for it. We look forward to welcoming you back to the rivers very soon.
If you are inquiring about one of the impacted 2020 cruises listed below and a Uniworld representative hasn’t reached out to you or your travel advisor yet, please know that we will be contacting you in the near future to discuss your options.
CRUISES (updated Tuesday, 16 June 2020)
As a result of the current global travel restrictions, all Uniworld voyages have been suspended through 31 July 2020. If you have a booking on one of these suspended voyages, a Uniworld representative will be contacting you or your travel advisor (if applicable) to discuss your options.
TEMPORARY POLICY UPDATES (updated Tuesday, 30 June 2020)*
2020 Cancellation Policy (for scheduled
departures from 1 September 2020 through 31 December 2020)
Guests can cancel up to 60 days prior to departure for European cruise/tours or 90 days prior to departure for cruise/tours to Peru, Vietnam/Cambodia, India, Egypt and China and receive a Future Travel Certificate equal to the amount of funds received by Uniworld at the time of cancellation. The Future Travel Certificate can be used towards any 2021 or 2022 departure and is combinable with all Uniworld public promotions in effect at the time of redemption. Future Travel Certificates are non-refundable and may not be redeemed for cash. Certificates are transferable upon written request by the original recipient. Airfares booked through Uniworld are subject to airline cancellation fees. Guests also have the option to rebook with one of our Travel Corporation sister brands for 2020, 2021 or 2022.
2020 Cancellation Policy (for scheduled
departures through 31 August 2020)
Guests can cancel up to 14 days prior to their departure and rebook with price protection for 2020 or 2021 departures (similar cruise in similar season), or receive a Future Cruise Credit to be used in 2020, 2021 or 2022 departures. Airfares booked through Uniworld are subject to airline cancellation fees. Guests also have the option to rebook with one of our Travel Corporation sister brands for 2020, 2021 or 2022.
*Revised cancellation policy as of 30 June 2020. This supersedes all previous cancellation policies and is subject to change.
HEALTH & SAFETY
We are closely monitoring the coronavirus (COVID-19) developments and will continue to prioritize the safety of our guests and crew. We are aware of the latest travel advisories issued by government agencies and are monitoring all updates issued by the World Health Organization (WHO) and the Centres for Disease Control (CDC).
We have always employed stringent safety and sanitation protocols on each and every one of our ships, and we will continue to do so (with special measures to prevent the spread of COVID-19). We follow the recommendations from CLIA for onboarding procedures, requiring all persons boarding the ship (including guests, crew, service providers, local guides) to complete a questionnaire before entering.
For additional details about our sanitation protocols, please click here to visit our Health and Safety page.
While travel is a wonderful way to see the world, learn about other cultures and relax, it isn’t always without its unexpected surprises—which come from the ebbs and flows of the world as we know it. With that in mind, you can count on the value of Uniworld’s experience and regional knowledge to make sure you enjoy your cruise-tour even when conditions beyond our control occur.
If unexpected conditions occur, we will make decisions that are in the best interest of our guests, our crew and our vessels, and will take the following steps:
We know that your Uniworld cruise is a very special occasion for you and as such, we will always do everything within our power to handle the unexpected and unforeseen in the best way possible.