It’s hard to grasp how much our world has changed over the past few weeks. We find ourselves in challenging times as COVID-19 increasingly impacts our everyday lives. As a community of world travellers, the prospect of staying indoors, social distancing and pausing your travel plans is especially frustrating. We appreciate your understanding as we navigate through these challenging times together. We all believe in the power of travel; its potential to open borders, connect cultures and drive local economies. Let us not forget that during these days and beyond; we will all be better for it. We look forward to welcoming you back to the rivers very soon.
TEMPORARY POLICY UPDATES
2020 Cancellation Policy (updated 27 March 2020)*
Guests can cancel up to 14 days prior to their cruise and receive a Future Cruise Credit for the penalty amount incurred at time of cancellation, or they can rebook any 2020 or 2021 cruise or cruise-tour with price protection. Penalized amount will be transferred to their new booking. Non-penalized amount will be refunded at the time of cancellation. Airfares booked through Uniworld are subject to airline cancellation fees. If Travel Protection was purchased, the Travel Protection can be transferred to the new reservation. Guests also have the option to rebook with one of our Travel Corporation sister brands for 2020 or 2021.
*Revised cancellation policy as of 27 March 2020. This supersedes all previous cancellation policies and is subject to change.
HEALTH & SAFETY
We are closely monitoring the coronavirus (COVID-19) developments and will continue to prioritize the safety of our guests and crew. We are aware of the latest travel advisories issued by government agencies and are monitoring all updates issued by the World Health Organization (WHO) and the Centres for Disease Control (CDC).
We have always employed stringent safety and sanitation protocols on each and every one of our ships, and we will continue to do so (with special measures to prevent the spread of COVID-19). We follow the recommendations from CLIA for onboarding procedures, requiring all persons boarding the ship (including guests, crew, service providers, local guides) to complete a questionnaire before entering.
While travel is a wonderful way to see the world, learn about other cultures and relax, it isn’t always without its unexpected surprises—which come from the ebbs and flows of the world as we know it. With that in mind, you can count on the value of Uniworld’s experience and regional knowledge to make sure you enjoy your cruise-tour even when conditions beyond our control occur.
If unexpected conditions occur, we will make decisions that are in the best interest of our guests, our crew and our vessels, and will take the following steps:
We know that your Uniworld cruise is a very special occasion for you and as such, we will always do everything within our power to handle the unexpected and unforeseen in the best way possible.